• Report: #661787

Complaint Review: createspace.com

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  • Submitted: Sun, November 14, 2010
  • Updated: Thu, November 01, 2012

  • Reported By: Albert — Staten Island New York United States of America
createspace.com
Internet United States of America

createspace.com Amazon.com Fraud Internet

*Consumer Comment: CreateSpace.com is for Self-Publishing

*General Comment: CreateSpace is a Great Self-publish Co.

*General Comment: Create Space

*Consumer Comment: This reviewer is misinformed

*Consumer Comment: In addition..

*General Comment: Couldn't let this stand

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Create Space.com is a subsidary of Amazon.com.  They present themselves as a publisher of books, music and other media.  You are led to believe that Amazon.com will publish your book.  In the process of converting your manuscript to a printed book, you are contacted by a Create Space agent who identifyies herself as "your publishing consultant." You later learn that Create Space is a publish on demand company.  That means that you pay them to publish your book.  When your book is finally published, it is void of any publisher's name.  They claim they are a printng company only, not a publisher.  That is fraud in any language.  Without a publisher's name in the book, the book looks unprofessional and at first glance unworthy of purchase.  Anyone viewing a copy will have no clue as to where they would purchse their own copy.  I strongly recommend that if you are an author of a manuscript that you want published, do not go with Create Space.com.

This report was posted on Ripoff Report on 11/14/2010 09:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/createspacecom/internet/createspacecom-Amazoncom-Fraud-Internet-661787. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

CreateSpace.com is for Self-Publishing

AUTHOR: Brown Sugar Promotions LLC - ()

As an independent company, Brown Sugar Promotions LLC has published titles through CreateSpace.com since 2010 and has had retail success via Amazon.com as well as the CreateSpace.com eStore option. As for the user who submitted the original report, CreateSpace.com is for "self-publishing" and is intended to be a simple, user friendly, cost effective way to publish your book [online] for free. Now things may start to get complicated once you choose the "paid publishing options" or if you do not pay to have your "publisher" listed via the appropriate sales channels of your liking. CreateSpace.com is the "default publisher" because they are generating and assigning the ISBN, again, unless you pay to have your own ISBN which is associated with the publisher to identify the corresponding title, author and format. This is not really an issue for those who are just seeking to create "a free title online" however more experienced users who intend to have multiple titles and formats are advised to establish a tracking system. This will be important to you as an author and/or publisher down the line. Though the intended purpose is to "create, publish a title online for free" with CreateSpace.com, it is general good practice to ALWAY READ YOUR OPERATING AGREEMENTS OR CONTRACT regardless if it is [noted as] free. If there is something within that agreement/contract that you do not understand or that you do not agree with or are not willing to do, do not sign or click OK. With all of that being stated, Brown Sugar Promotions LLC would still recommend CreateSpace.com to those who are writing for fun, as hobby or personal project or just those seeking to sample their publishing options before investing large amounts of money for more professional book covers, printing and distribution resources. In Good Faith, Brown Sugar Promotions LLC Publishing, Licensing & Copyrights http://brownsugarpromotionsllc.blogspot.com

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#2 General Comment

CreateSpace is a Great Self-publish Co.

AUTHOR: artistwriter - (United States of America)

I am now working on my third publication that CreateSpace has published. The books that I have published: Naked: Quilted Confessions of a Renegade Artist, Naked 2: Quilted Confessions of a Renegade Artist, and in progress I'm Not Crazy: Stigma Revealed (an art quilt exhibition catalog) have been beautifully published in a timely fashion.

I appreciate the fact that CreateSpace makes publications available to Amazon.com, CreateSpace Stores, and me (at a major discount) to sell. Their expanded distribution service also enables sales to institutions and libraries. These are resources that I could never reach on my own. To publish and distribute books with little or no initial capital outlay is a gift.

Every question that I have had regarding publishing my books has been instantly responded to by CreateSpace support. Their support people are courteous and knowledgeable.

I have simply set up my own publishing company name and logo, which I include on the back cover of every book and on the inside. If anyone asks me more, I tell them that the books are self-published. What's wrong with having your own publishing company?

Many great authors, such as Julia Cameron, author of The Artist's Way bestseller series of books, started out self-published. I am proud of my self-published books. I design and edit them as well as any publisher could, and I have received nothing but positive feedback from my customers. I would encourage anyone to use CreateSpace as their publisher. That is, if they have the intelligence and skill to use their resources.
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#3 General Comment

Create Space

AUTHOR: Barbara Boyer - (United States of America)

Duh.
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#4 Consumer Comment

This reviewer is misinformed

AUTHOR: Keith - (United States of America)

This reviewer is misinformed on many counts.  CreateSpace does not hold itself out to be a "publisher" of books, music and DVDs.  If you read their terms of service, you will note that they make it very clear that they are not the publisher-the author or creator of the music or DVD is.

Since CreateSpace merged within the last year or two with another Amazon company, Booksurge, they do offer some paid publishing services in which they will assist the author in preparing their content for publication. However, they have always had a free option in which the author does all the work in preparing the content for publication.

The CreateSpace website walks the author step by step through the process of obtaining an ISBN for their book, creating and formatting the cover and interior files for publication, reviewing the proof before publication, and when the author is satisifed with the final product, the book, DVD, or CD is published in the author's name.

If the author desires, CreateSpace provides a free ISBN number for books. The only caveat if you chose the free ISBN is that when the book if published on Amazon, CreateSpace will be listed as the publisher because the ISBN issued by Bowker is owned by CreateSpace. However, the terms of service require the author to name themselves as the publisher on the copyright page of the book, and prohibit the author from displaying the CreateSpace name or logo in the book, CD, or DVD.

The author has the option of purchasing his or her own ISBN number for a nominal charge. If you elect to do this, then the author can list their own name or imprint as the publisher on Amazon. Many authors prefer to purchase their own ISBN number for this reason.

When all the steps to prepare the content for publication are complete, CreateSpace requires the author to purchase a proof copy for review. You can make changes to your content as many times as you want, but each time you do, you have to purchase another proof. CreateSpace will not finalize the project and submit it to Amazon for publication until the author signs off on it. Even after the book, DVD, or CD is published, you can make changes or corrections but must purchase another proof copy if you do.

CreateSpace makes no representations that they will promote the book, CD, or DVD. That is up to the author. They do provide you with the opportunity to self-publish your content on Amazon.com and other markets at a very nominal total cost. For most authors, that is worth a great deal. You still must promote your own work, but you can link your Amazon.com, CreateSpace e-store, or Barnes and Noble page to your own website or Facebook page. If you are willing to work to promote your own work, it is an excellent way to sell your book, CD, or DVD.

If this reviewer is dissatisfied with the quality of his published work, he has no one to blame but himself. Likewise, if he can't sell copies of his work, he has no one to blame but himself. To blame CreateSpace for his own failure to read the terms of service and failure to create a quality self-published work is misguided.
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#5 Consumer Comment

In addition..

AUTHOR: Johnny Virgl - (United States of America)

Createspace REQUIRES that you purchase and review a proof copy and sign off on it before they make your book available for sale. If the book is not to your satisfaction, you only have yourself to blame. You are also allowed to fill in your own publisher information and there is nothing preventing you from having a page with copyright information, autobiography, web site links to where your book can be purchased...it's all up to you.

I'm currently using Createspace for my self-published humor book, and could not be more pleased. They do take a substantial chunk of the profits to make your book available for sale on Amazon, but the quality of the book manufacture is indistinguishable from what you will find on the store shelves at B&N or Borders.

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#6 General Comment

Couldn't let this stand

AUTHOR: Josh - (United States of America)

I work for a competitor of Createspace, and I was looking through Ripoff Report to make certain that we hadn't accidentally disenfranchised any of our customers when I found this report. Normally I would be pretty happy hearing that they had let down a customer --we get a lot of business that way, but this is simply ridiculous.

Createspace is a "self publishing" company, not a publisher. This is also the case with all the serious competitors in this area. Like with all of the economically effective offerings in this business, the author provides documents to be printed and takes on all duties as publisher. How this author could be upset with a company that printed exactly what was provided ispretty mystifying.

I have little doubt that the final product was "unprofessional and at first glance unworthy of purchase," but I'd think that this has much more to do with the author in question than the printer.

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