- Report: #1079651
Report - Rebuttal - Arbitrate
Complaint Review: Creative Renovations & Building, Inc
Creative Renovations & Building, Inc1001 Craig Rd Ste.260 St. Louis, Missouri USA
Creative Renovations & Building, Inc CRB Under no circumstances use this company for anything!!!! The owner is a liar!!! St. Louis Missouri
*REBUTTAL Owner of company: Author of report solicited insurance fraud
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I made a huge mistake letting this company work on my house. They first sent 2 very nice guys knocking door to door in my neighborhood, that I never saw or spoke to again, to look at my roof and siding damage. Later, Matt D. came out and gave me an estimate replacing my roof, gutters and siding. A week or so later they came out and we talked about how long it would take to get everything completed and I signed the contract. ****Well that's were everything fell apart.***** Again we talked about CRB fixing EVERYTHING we talked about and they only had the roof on the contract and nothing else. I ASSUMED, and this is my fault as well, that everything was in the contract to be replaced, but it wasn't. They only had the roof on the contract and nothing else. This being the first time I went thru this process I trusted them and they screwed me...
The roof was replaced in a few weeks and so far so good no issues. A few more weeks went by and I started asking about when we can get the siding and gutters done. They tried to get the insurance company to cover the entire house, only 1 side was hit with hail, but AAA wouldn't cover it. So several months went by and I asked that just the one side be fixed and they kept saying they couldn't find the siding that matched. AAA gave them a company in STL that had our siding but still nothing. I had not heard from them for over a month, so I then decided to file a complaint with the BBB and the Attorney General.
LORD HAVE MERCY as soon as I did this they contacted me and fixed my siding within a week. CRB's Manager Dale explained to me that the owner "lost" my info and he didn't blame me for being upset. The owner Paul Schaffrin calls me and tells me if I withdraw my complaints he'll reimburse me the $1000 deductable. Well I call the BBB and Attorney General and withdraw my complaint, but they ask me if I was pressured into withdrawing my complaint, and I said no because I'm looking at getting $1000 back, but I should have just stuck to my guns and told CBR to deasl with it. Well after all that guess what the owner Paul doesn't do anything. I call and email several times and he gives me a lame excuse as to way he can't redeem the $1000. He recieved an email comfirmation that I canceled the complaint from the BBB and I sent the letter the Attorney General sent me but that wasn't good enough.
This company came knocking on my door and I went against my gut feeling and the advise of others to only go with a well known local company to complete the work I needed done. Do yourself a favor and don't waste your time with these guys. My wife and I jumped thru so many hoops and went thru alot more than we should have just to have a few repairs done to our home. Again this so called owner never appologized to us or made any attempt to make things right, but only made excuses as to way he couldn't follow thru with what he promised.
This report was posted on Ripoff Report on 08/27/2013 07:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Creative-Renovations-Building-Inc/St-Louis-Missouri-63146/Creative-Renovations-Building-Inc-CRB-Under-no-circumstances-use-this-company-for-anyt-1079651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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