- Report: #1100106
Report - Rebuttal - Arbitrate
Complaint Review: Credit Acceptance
Credit Acceptance25505 W 12 Mile Rd # 3000, Southfield, MI 48043 Southfield, Michigan USA
Credit Acceptance Auto Finance Credit Acceptance Auto Finance Increases monthly payments Southfield Michigan
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*Consumer Comment: Take your written contract to an attorney
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I bought a 2008 Chevy Impala in 2010 and had the miss fortune to get financed with Credit Acceptance. Things went well until August 2013 when I missed a payment and my car was repossessed. To get my car back I had to verbally agree to payments over 500 dollars per month. When I complained about the raise in payments I was told there was a clause in my contract that allowed the raise in monthly payments and that I had agreed to these terms when I bought the car. When I reviewed my contract no clause was found. When I confronted Customer Service at Credit Acceptance they said it was a verbal agreement with the repro department. I agreed to make the 500 dollars payment on the 10th of the month but because of the hardship of higher payments. I found I was going to be 2 days late so I called Credit Acceptance to let them know. That same day I was plaid my car was repossessed again, I was able to get my car back after paying over a thousand dollars. Again Credit Acceptance raised my monthly payments to over 600 a month. When I complained to Customer Service they said I had agreed to these terms although I did not sign a new contract. I am seeking legal aid but would like to let everyone know about Credit Acceptance Shady policies.
This report was posted on Ripoff Report on 11/17/2013 01:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Credit-Acceptance/Southfield-Michigan-48034/Credit-Acceptance-Auto-Finance-Credit-Acceptance-Auto-Finance-Increases-monthly-payments-1100106. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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