• Report: #1105018

Complaint Review: Credit Collection Services

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  • Submitted: Fri, December 06, 2013
  • Updated: Fri, December 06, 2013

  • Reported By: Jeremy — Murfreesboro Tennessee
Credit Collection Services
Two Wells Avenue, PO Box 55126 Newton, Massachusetts USA

Credit Collection Services Attempted to collect money that I didn't owe. Newton Massachusetts

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I received a letter today from Credit Collection Services stating that I owed $410.16 for Comcast Cable. Considering that my Comcast account was up-to-date I decided to do some investigating and found there name already on the ripoff report. The letter itslef made me put 'scam' at the end of my search since they have a web site called Credit Reporting Alert. It reminded my of phishing attempts to get passwords or account information.

To my surprise though, this appears to be an actual company. Regardless I have done the following:

-Conducted a LiveChat session with Comcast

-Worked with them to find all accounts I may have had with them. Found out that I actually had a credit, yes a credit of $18.20.

-Now in the works of getting all the documentation mailed to me to dispute this charge.

However, I don't want to call them because I'm still afraid that they are a scam. I'm currently looking into ways of how to handle this through court as their claim has appeared on my credit report. My suggestion to others would first contact whoever they say they are filing a claim for. Get all the information you can from them and you may find that they actually have their own collections department that handles everything.

 

I'm now sure how this "agency" got my address or where they got their info but I would love to find out how in the world this even started. Below I have a censored transcript of the online chat I had with the representative for those seeking validity of claim:

 

----------: My Issue: I received a letter from Credit Collection Services stating that I owe Comcast Cable $410.16 dollars. My current bill shows $66.17 and is due in 9 days. Please let me know where this bill came from.

analyst Maria has entered room

Maria: Hello ----------, Thank you for contacting Comcast Live Chat Support. My name is Maria. Please give me one moment to review your information.

Maria: I appreciate you taking the time to chat with us. I hope your day went well.

Maria: I understand that you would want to know as what does $410 came from as you are seeing $66.17 on your bill whcih will due in 9 days, correct?

----------: Yes that is correct. I started the account in April, made all the payments so I'm really confused where this is coming from.

Maria: I can't imagine the confusion these bills and charges cause us, do not worry, I will definitely help you with this all the way.

Maria: I can completely understand where you're coming from, ----------! Indeed, it is important to know how exactly what we are billed for. I do the same thing with each and every bill at home. Let me check on this for you, and rest assured I will personally see to it this gets taken care of today.

Maria: I want you to know that your satisfaction is of my topmost priority and I will make sure that everything will be taken cared of today.

Maria: As I review your account, may I ask a few questions that would help us better understand how to address your question/concern?

----------: Sure thing.

Maria: Thank you.

Maria: I will need to pull up your account for me to be able to confirm, validate, and provide you accurate information. I will need 2-3 minutes to pull up the account. Would it be okay with you?

----------: Yes that's fine.

Maria: Thanks! I am now pulling up your account

Maria: Thank you so much for patiently waiting. I have now pulled up your account.

Maria: To protect your account I will need to verify some additional information. Would you please provide me with the last 4 digits of your social security number?

----------: Yes, the last 4 of my SSN are -----

Maria: Perfect! Thank you so much for verifying your account.

Maria: Would you mind giving me 2-3 minutes to review your account?

----------: yes that's perfectly fine

Maria: Excellent!

Maria: After we look into your issue, I’d love to look at your account to ensure you are getting the best value for the services you have. Is that alright?

----------: Yes that's fine.

Maria: Thank you.

Maria: While waiting why not take a minute and check out Comcast EcoBill? EcoBill allows you the benefit of a paperless billing online and the ability to setup automatic payments. For more information, check out customer.comcast.com/Pages/FAQListViewer.aspx?topic=Billing&folder=a6555cc4-2d3b-4ccb-bdf7-a281f0a702fd

Maria: Thank you so much for your patience.

Maria: I can see here on your account that your current balance is $66.17

Maria: May I ask if you have previous Comcast account aside from the this account which started on 4/30/13?

----------: I think so back in 2009.

Maria: Oh, thank you so much for this information.

Maria: May I ask if you can still remember if the account # or the phone number or the Complete service address of your 2009 account so I can pull it up and check?

----------: I believe the service address was ----. I'm thinking the phone number was ------. I don't have the account # though.

Maria: Oh, thank you so much for providing me this information, ----------.

Maria: I would need another 2-3 minutes to pull up your 2009 account.

Maria: Would this be alright with you?

----------: Yes it would. Thank you.

Maria: You are most welcome.

Maria: May I please have the zip code of your address?

----------: I believe for now and 2009 it should be ------.

Maria: Thank you.

----------: I have some records I could check to be sure but it may take time for me to dig them up.

Maria: I am now pulling up your account.

Maria: Oh, that would be more helpful if you can find the account number, ----------. I am trying to pull up your account too here on my end.

Maria: Thank you for trying to help me up on this.

----------: No problem at all. I confirmed that I lived at ------ until June 2009. However, that's all the info I have in my folder.

Maria: Oh, Thank you for confirming me this information.

Maria: Thank you so much for patiently waiting. I have now pulled up your account.

----------: Oh and my number was ------ during that time.

Maria: Perfect!

Maria: I can see here that your services was disconnected on 3/18/09

Maria: Current balance is $0.00

----------: Well that's good news but I have no idea where this other thing is coming from.

Maria: The account started on 01/16/09 - 3/18/09

Maria: Oh, I can definitely understand your concern on this matter ----------.

Maria: Here is what I can do to help you here on my end.

Maria: I will note here on your account about this contact and document what we have discussed today.

Maria: This way, Collections will be able to read to document I have noted here on your account.

----------: Thank you. Is there a way I could also get some sort of email or letter. I've been googling the company that sent me this it showed up on the Ripoff report. However, their claim is also showing up on my credit score that I just looked up.

----------: I just need a way to make sure that whatever it is that they are doing stops and doesn't ruin my credit.

Maria: Oh, I can absolutely understand your point on this matter, ----------. I would also do the same thing if this happens to me as I would not want my credit score ruined as well.

Maria: I can refer you to call billing collections as they are the only one who can assist you further on this.

----------: OK, thank you. How do I get a hold them?

Maria: Calling our Billing and Collections Team at 1-800-XFINITY (934-6489) and choosing the option for billing to be connected with a local market billing agent, will be your best bet.

Maria: Let me provide you your account number for your reference.

Maria: Account Number ---------

Maria: Service Address: --------------

Maria: Summary of Charges Statement Prepared 03/21/09 ; Billed from 03/16/09 to 03/31/09

Maria: Previous Balance 40.32

Maria: Comcast Cable Television 56.72 cr

Maria: Taxes, Surcharges & Fees 1.80 cr

Maria: Total Due $18.20 cr

Maria: You have a credit balance of $18.20! Make no payment!

Maria: That is the details of your last bill statement here on my end

----------: Oh nice! Well that is definitely far off from $410!

Maria: You may just provide the Billing Collections the account number so they can be able to see the last bill statement on your account.

Maria: Definitely!

----------: err owing $410

----------: OK, thank you very much for digging everything up!~

Maria: You don’t have to mention it. It is my pleasure to assist a valued customer like you.

Maria: Just to let you know, at the end of this chat there will be a short survey. I would greatly appreciate if you grant my simple request to spare few seconds of your time to complete a short survey on how well I have assisted you.


This report was posted on Ripoff Report on 12/06/2013 05:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Credit-Collection-Services/Newton-Massachusetts-02459/Credit-Collection-Services-Attempted-to-collect-money-that-I-didnt-owe-Newton-Massachus-1105018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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