Credit One Bank They made me derrogatory after I seeked help with thier Credit Protect, 1866 803 1745 City of Industry California

I have had this credit card for several years.  I have become unemployed and simi retired trying to get a job. I thought I would use the Credit Protect that I had been paying for some time. They said I qualified and were going to help me. They paid only for one month and I wasn't notified that they stoped the second month.  So after recieving their phone call I immediately paid for two months. Telling them that I thought the credit protect was going to help me. they said I never sent a paper to them that I had not received. I ask them to email it to me as I live in a remote area. They said that they would and never did. I tried making a payment on the phone and they switch me to some music and let me just sit there. So I hung up and called again to make a payment as the on line wasn't working. I fell I am being sabatoged. I called back and tried to make a payment than they said I had to pay an extra nine dollars. Than they said he would help me and after hung up on me again. The web site will not take my id and password, and is closed till next week. I keep calling the phone number that says on the statement that it is 24/7  which is not true and they will not help me. They want to make me late and derrogatory. Do not do business with them as they are scammers.