ED Magedson – Founder
creditreport.comInternet United States of America
I signed up for the free trial to get the credit report of all 3 agencies. During the signup process I was askedfor credit card information, I then assumed I would be charged automatically after a period and would just cancel my account once I opened it.
I thought I'd closed my account but began seeing charges from creditreport.com appear on my bank accoun't transaction history. I went back to the site and checked the profile I'd opened, supposedly I hadn't cancelled service afterall.
In order to inquire about account cancellation I had to email customer service, after a week I was replied with something along the lines of, "in order to cancel your creditreport service pleaseprovide the account transaction #, if you don't have thatyou'll need to call customer service at...", "open from ~7am - ~5pm" if I remember correctly. I have no idea where/what the account transaction # is, I've looked through email reciepts I save and found nothing. That's not to say it doesn't exsist, I probably just didn't save it when Isigned up for the free trial.
Normally I would have no problem calling customer service and sorting this out, but I live and work on a USNaval warship stationed in Asia. I probably don't need to list the problems with calling creditreport.com's customer service, but to be thorough: time zones, work schedule/watch standing/drills/the unexpected(equipment goes down all the time), not to mention commconnection integrity in the middle of the ocean; I won't get into details.
I was able to get through to the 800 number once during their service hours but I was recieved with"our working hours are...".
Bottom line, the website's policy is decptive and customer service is probably just an answering machine, you'd be better off guessing your credit score.
By the way, I'm still at it with them.
This report was posted on Ripoff Report on 12/29/2010 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/creditreportcom/internet/creditreportcom-Deceptive-Free-Trial-Continually-charging-account-and-unable-to-cancel-676642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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