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Report: #1259218

Complaint Review: CreoPop - Internet

  • Submitted:
  • Updated:
  • Reported By: CreoPop Sucks — Miami Florida USA
  • Author Not Confirmed What's this?
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  • CreoPop Internet USA

CreoPop CreoPop 3D Pen DO NOT ORDER, YOU WILL NOT RECEIVE ANY PRODUCTS. COMPANY IS A SCAM OUT OF CHINA Shanghai Internet

*Consumer Comment: Slow Response with Customers

*REBUTTAL Owner of company: CreoPop Manufacturing Status (6 Oct 2015)

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I personally spoke with the CEO of CreoPop and he told me my order would not arrive in Oct. He shared with me that his company could not fill the orders it has and that the "decision makers" would not put any money in to build the pen I ordered.

I asked to at least get my money back and he said he couldn't do that because his "board" would not allow this. I asked why not and he said they are from China and "have their ways". 

This is complete $%&* and I don't care where they are from. Do NOT order from this company. They are collecting your money and have no intent on shipping any product.

There are many other other 3D pens for half the price that will ship when you order.  https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=3d+pen&tbm=shop

 

This report was posted on Ripoff Report on 10/05/2015 10:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/creopop/internet/creopop-creopop-3d-pen-do-not-order-you-will-not-receive-any-products-company-is-a-scam-1259218. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 Consumer Comment

Slow Response with Customers

AUTHOR: mtjones - (USA)

POSTED: Tuesday, November 22, 2016

Hello. I ordered your product 12 days ago. You've taken my payment but have not so much as emailed an update as to when the item will ship. The home page and product page do not even hint at a start up or crowd funding. I've sent emails to support with no response. I ordered this for a christmas present for my daughter and the least a company can do is keep in contact with their consumers.  I have no idea if I'm getting my product and if so, when?  I do know you took my money and are not responsive. 

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#1 REBUTTAL Owner of company

CreoPop Manufacturing Status (6 Oct 2015)

AUTHOR: Andreas Birnik - (Singapore)

POSTED: Tuesday, October 06, 2015

I am the CEO of CreoPop and I can confirm that I have not “personally spoken” with the individual who has filed this report. I am a Swedish citizen and CreoPop is a Singapore headquartered company. We currently use a contract manufacturer in Shenzhen, China to manufacture the CreoPop pens. As is common practice for many crowdfunding campaigns, we do not offer refunds as we have committed the funds raised on Indiegogo for working capital and already paid our contract manufacturer. The no refund policy is per a decision from CreoPop’s board and it is written on Indiegogo as well as on www.creopop.com in the terms and conditions. Our board does not include anyone from China so this statement is untrue.

To date, CreoPop has raised over USD 2 million in venture capital on top of the USD 209,000 raised from Indiegogo. We have used this money for manufacturing working capital, hardware and materials R&D and operating expenses. As of 7 Oct 2015, we have placed orders for a total of 15,000 CreoPop Starter Packs with our contract manufacturer. We have sent out a shipping survey to all our backers to verify their addresses and we hold CreoPop inventory at our fulfillment center in Hong Kong and plan to begin shipping later on in October to both backers and distributors. So we are obviously manufacturing CreoPop pens and inks.

We are late with delivery according to the original plan as we decided to make a number of improvements to the pen based on user feedback. This included shrinking the size of the pen, adding 5 different speeds, developing vacuum packs to preserve the freshness of the inks and including three different types of nozzles in the ink packs. We also had to build our own ink manufacturing facility as we could not find a suitable contract manufacturer.

It saddens me as the CEO, as well as the entire CreoPop team, to read a report that contains untrue statements as well as false allegations. We continue to work hard to bring a great product to the market as quickly as we can.

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