- Report: #1111863
Report - Rebuttal - Arbitrate
Complaint Review: Crowne Plaza Hollywood Beach Resort
Crowne Plaza Hollywood Beach Resort4000 South Ocean Drive, Hollywood, Florida USA
Crowne Plaza Hollywood Beach Resort Bait & Switch Hollywood Florida
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I booked (3) rooms at The Crowne Plaza Hollywood Beach Hotel in Florida. Several days before my arrival I attempted to cancel my bookings. I was informed that only the Central Reservation Department was operating and that I would need to call back the next day to speak directly with the hotel. When I called back I was informed that only ORBITZ could cancel my reservation. ORBITZ requested that I call back at 3:00 p.m. so that they could speak directly with the front desk manager (Monica) I again called back and was informed that the hotel would not permit me to cancel my rooms as it was now too close to my arrival date.
I feel that this was a deliberate bait & switch on the part of ORBITZ and the hotel
This report was posted on Ripoff Report on 12/31/2013 07:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Crowne-Plaza-Hollywood-Beach-Resort/Hollywood-Florida-33019/Crowne-Plaza-Hollywood-Beach-Resort-Bait-amp-Switch-Hollywood-Florida-1111863. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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