• Report: #1134065

Complaint Review: Crucon Cruise Outlet

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  • Submitted: Thu, March 27, 2014
  • Updated: Sat, April 05, 2014

  • Reported By: Susan — Kansas City Missouri
Crucon Cruise Outlet
70 Whittier Highway, Unit 8, Moultonborough, New Hampshire USA

Crucon Cruise Outlet CruCon Cruise Outlet Plus, Inc. Exessive Cancellation Charges Moultonborough New Hampshire

*UPDATE Employee: Guest Concerns Resolved

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I decided to cancel a cruise reservation over six months before sailing.  I called the travel agency to cancel.  I was connected to a voicemail requesting my name and telephone number for return call.  I left my information.  I decided instead of waiting for the call back, I would send an email message.  I specifically rquested CANCELLATION of the cruise reservation including my name, cruise reservation number, cruiseline, ship, and sail date.  I received the following form letter demanding cancellation charges of $100 per passenger before any other action is taken, even though the form letter clearly states that Royal Caribbean Cruiseline does not require cancellation charges at this time.  

Consumers beware of hidden text when booking any cruise with this travel agency.

Crucon Cancellation form letter:

We have received notice that you are considering cancellation of your cruise reservation(s) booked through CruCon Cruise Outlet. [continued below]....

.....  We MUST receive the following completed "form" from you VIA EMAIL before further action is taken in this matter.  To return this form, please press the reply button on your email system, then scroll to the bottom and enter the requested information.

YOUR RESERVATION(S) WILL REMAIN ACTIVE UNTIL WE RECEIVE THE FORM FROM YOU.  CruCon sends cancellation confirmations back to the email address from which the form was sent within 24 hours of receiving the form.  If you do not hear from us within 24 hours, you MUST contact us by phone to ensure that we received your request.  Failure to do so could result in additional cruise line penalties being assessed to your reservation by the cruise line.  Please remember that refunds can take up to (2) billing cycles to post on your credit card statement, depending on your card provider.

 

Authorization to Cancel your Reservation

 

Reservation Number(s) to Cancel: 338421

Ship Name: Jewel of the Seas

Sailing Date: 11/29/14

Cruise Line Cancellation Fee: no penalty (as of today, 3/26/14).  Cruise line cancellation penalties determined when reservation is cancelled with the cruise line.  Guests who return form outside of normal CruCon business hours or later than today may be subject to higher cruise line penalties.  For complete cancellation penalties, please visit the cruise line’s website or refer to your cruise line confirmation. 

***Even if there are no Cruise Line Cancellation Fees for the cancellation of this reservation, there may be airline cancellation fees if you have purchased airfare through ChoiceAir (for Royal Caribbean, Celebrity, or Azamara) or EZAir (for Princess).  As these programs are booked independently by the guest directly with the respective air program, it is the sole responsibility of the guest to ensure that they have read and understand the terms and conditions of their purchased airfare, as these air programs are often non-refundable.  CruCon is not responsible for any cancellation penalties imposed by ChoiceAir or EZAir.  

***Please note CruCon Cruise Outlet is not responsible for any difference in refunds or charges due to currency exchange rates.

CruCon Cancellation Fee: $100.00 per person to be charged to the credit card of record.

Your Name:

Date You are Making This Request:

Reason for Cancellation (please specify Medical, Financial, or Scheduling):

 


This report was posted on Ripoff Report on 03/27/2014 05:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Crucon-Cruise-Outlet/Moultonborough-New-Hampshire-03254/Crucon-Cruise-Outlet-CruCon-Cruise-Outlet-Plus-Inc-Exessive-Cancellation-Charges-Moulto-1134065. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Guest Concerns Resolved

AUTHOR: CruCon Cruise Outlet - ()

We are happy to report that after a lengthy discussion with this guest, we resolved this matter with her. Until seeing this report, we had not been informed of her concerns. CruCon Cruise Outlet is built on a solid foundation of trust, integrity and transparency. We take great pride in our high level of customer satisfaction and hope that if anyone has a question or concern about our services, they come to us directly.  We are the leading provider of cruise vacations in North America and work hard to give our guests the best experience possible.

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