- Report: #730678
Complaint Review: cruise web inc Landover Md 20785
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| cruise web inc Landover Md 20785 8100 Corporate Drive Suite 300 Landover Md 20785
Landover Md 20785, Maryland United States of America |
|
cruise web inc, agent Brandon Biss Did not live up to contract as agreed apon. Landover Maryland
*UPDATE Employee: 100% correct!
*REBUTTAL Individual responds: Cruise Lines Control Dining Times
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
When i got back i sent agent all information showing where he agreed to early seating and where I was asigned to late meal . He would not agree to refund any money or even me apology.
When someone agrees to a contract , takes my money and does not fullfill it , I believe this is a fraud.
Shelby T
Little River S. C. 29566
843-xxx-xxxx
(((REDACTED))) @aol.com
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 05/18/2011 12:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/cruise-web-inc-Landover-Md-20785/Landover-Md-20785-Maryland-20785/cruise-web-inc-agent-Brandon-Biss-Did-not-live-up-to-contract-as-agreed-apon-Landover-M-730678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
100% correct!
AUTHOR: TCW Watch - (United States of America)
SUBMITTED: Tuesday, September 11, 2012
#2 REBUTTAL Individual responds
Cruise Lines Control Dining Times
AUTHOR: Brandon - (United States of America)
SUBMITTED: Wednesday, May 18, 2011
I made the booking with main (early) dining requested. Celebrity's dining coordinator could not accommodate the request. As your agent, I contacted Celebrity's Customer Relations Dept and elevated this request to the highest chain of the command. I even contacted my personal rep at Celebrity to resolve the issue. However, Celebrity was not able to grant the request. I do not know the reasons, however I fought hard for you as my client.
While I understand your disappointment, your issue is with Celebrity cruises, not the Cruise Web. The Cruise Web makes requests on behalf of our clients, however we do not assign or control dining arrangements for every ship at sea. Your grievance is not directed at the appropriate party.
