• Report: #1151935

Complaint Review: cruisecentredirect.com

  • Submitted: Tue, June 03, 2014
  • Updated: Tue, June 03, 2014

  • Reported By: Jeff — Vancouver British Columbia
Suite 361-7360 137st Surrey, British Columbia Canada

cruisecentredirect.com www.ccd.ccdvacations.com Austin MarkeyFelix MarkeyCCD-Cruise Centre Direct Travel incentive voucher scam Surrey BC Canada

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A year ago an realtor associate introduced me to the company I am writing about, CCD vacations. We met their representative, Austin Markey, in a coffee shop. They claimed to have many different realtors and mortgage brokers using their services, and the deal was very good and seemed like all of their claims were reasonable. The vouchers he cliamed to sell us were for 2 nights flight and accommodation to Vegas.  My realtor associate and I decided to give them a chance.

I spent over $1000 for the vouchers to give to my clients.  I gave one away last year and heard nothing about the experience to date.  The client appears not to have tried to use them.  I then gave another one to my employee in late April 2014.  He tried to use it right away.  He called the phone number, and all they had was a voicemail.  He left messages and tried to call a number of times.  They were not returning his phone call.

Four days later, they finally called him back, and told him to mail the voucher along with a cheque for $30.  He did that immediately and they received it and cashed the cheque. However, they did not call him to make any arrangements.  My employee then tried to call them to book the trip, and he said he had misplaced the voucher and would find it and call him back.  Another 2 weeks went by with no word from CCD whatsoever.  I had researched and found the "owners" phone number, who is Felix Markey, phone number (604) 724-2424. He claimed that they had just found the voucher and he would call my employee immediately after getting off the phone with me.  He never did call him.

Felix displayed a terrible attitude also.  He made it sound like it was my employee's fault that they don't return calls and do not provide any service, do not provide the product they contracted with me to offer.  Felix has since stopped returning my calls and a week ago after trying him for 2 days and the call going straight to voicemail, I sent him a text warning him that if he did not finalize my employee's vacation during that day that I would make sure I would let everyone know he is a fraud.

He never responded, and to this day has not called my employee.  I had also sent an email to Austin requesting a refund of any unused travel vouchers as I no longer had confidence in their service, which was also ignored.

It strikes me that these guys are just two brothers or family members out to scam realtors with promises of a value-added service for their clients.  They must hope that the redemption rate is nil, and when the unsuspecting realtor realizes they have been duped, they do not do anything to prevent these frauds from continuing business.  It is amazing how many frauds are out there, and I have been the victim at least a few times, even being as careful as I have been.  I have avoided numerous other scams also.

If he responds to my broker and the trip is booked, and everything goes ok, I will note it in a later update, but even if they eventually call to book the trip, them taking over a month with no communication with my employee is unacceptable service, and I am not holding my breath that I will hear from them for any reason other than to express displeasure at my writing this report preventing them from their profitable enterprises of selling fraudulent travel vouchers.

This report was posted on Ripoff Report on 06/03/2014 05:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/cruisecentredirectcom/Surrey-British-Columbia/cruisecentredirectcom-wwwccdccdvacationscom-Austin-MarkeyFelix-MarkeyCCD-Cruise-Centre-1151935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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