- Report: #1012424
Complaint Review: cruisedirect
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| cruisedirect
Internet United States of America |
|
CruiseDirect declined to sell cruises by the price at their web, Internet
*UPDATE Employee: Concern Addresses by Management
*Author of original report: 2 min to get a new price
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When I asked Customer Care to re-book the cruise with the new (lower) price, then answer was "this is not the price that would confirm to you though, as I stated it is coming up in error. Thank you for bringing our attention to this as I have our IT team working on it right now"
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This report was posted on Ripoff Report on 02/11/2013 02:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/cruisedirect/internet/CruiseDirect-declined-to-sell-cruises-by-the-price-at-their-web-Internet-1012424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Concern Addresses by Management
AUTHOR: Karen Nicholson - (United States of America)
SUBMITTED: Wednesday, February 13, 2013
Thank you for choosing CruiseDirect and for giving us the opportunity to correctly address the pricing issue.
After careful review of your chat with our Customer Care representative, I can see that while this was towards the end of our business day, the problem was escalated to management. Once realizing our error, it was immediately decided to honor the price as seen on our website.
Once again, thank you for choosing CruiseDirect. It has been our pleasure to serve you.
Best Regards,
Karen Nicholson
Client Services Supervisor
#2 Author of original report
2 min to get a new price
AUTHOR: Alex - (Israel)
SUBMITTED: Wednesday, February 13, 2013
Of course, such a qucik service is very appreciated
On the other hand, why CruiseDirect needed a complaint in the internet to give me this price? Why not to give it with a good mood?
