- Report: #907510
Report - Rebuttal - Arbitrate
Complaint Review: cruisedirect.com
cruisedirect.comInternet United States of America
cruisedirect.com Do not expect great service from cruisedirect.com, Internet
*UPDATE Employee: Please Contact CruiseDirect
*Author of original report: cruisedirect.com did not respond before the cruise
*UPDATE Employee: Please contact me
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We booked the cruise through cruisedirect.com. We like the interface of their web site but their customer service is simply not in line with $3000 per person cruises. During our last cruise, for example, we experienced several issues that left us with the impression that cruisedirect.com is a low-tier supplier.
Our request for a table in the dining room was never communicated to Holland America in spite of our repeated requests (Holland America refuses to discuss any booking details prior to the cruise and sends you back to the agent who booked the cruise...). cruisedirect.com takes more than 48 hours to respond to e-mails. Our request to speak to a supervisor resulted in an e-mail 5 days later.
In summary an ok service but certainly not what you should expect from a company booking upscale cruises. Do not expect great service from cruisedirect.com
This report was posted on Ripoff Report on 07/06/2012 07:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/cruisedirectcom/internet/cruisedirectcom-Do-not-expect-great-service-from-cruisedirectcom-Internet-907510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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