- Report: #1068298
Report - Rebuttal - Arbitrate
Complaint Review: cruisemiles.com
cruisemiles.com, Select State/Province United Kingdom
cruisemiles.com Richard Lester CEO TOOK MY MONEY FOR CRUISEMILES MEANT TO BUY CHEAP CRUISES WITH.TWO CRUISES CANCELLED AND NO COMMUNICATION.NO RESTITUTION OFFERED UNKNOWN, UK U.K
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I bought certificates from Cruisemiles about 3 years ago.I managed to get one cruise from them , which was offered at a really reasonable rate. Restructure followed thisi and the cruisemiles bought for thousands of dollars will no longer buy a cruise as they did a year ago.I bought 2 cruises around early 2012 and July 2012.In February 2013 I emailed asking details of the roll check for my cruise that should have occurredsoon .Many emails and months later I still had no reply but I noticed in my account statement that one cruise had ''cancelled'' against it. Alarm bells rang and I frantically sent many emails to the customer sservice address but got no reply.
After several months I as eventually given a terse explanation that the cruise was cancelled byt the cruiseline [rubbish- I have since booked a berth on it and am going , having paid twice].They claimed to have emailed everyone and made an offer on another ship .I certainly got no such email..In fact if they had surely they would have seen my emails to them on th ematter and taken it that I wanted to go.
I then began asking questions about the 2nd cruise - still no reply after about 3 months.I saw on ''Pissed Consumer'' that others had similar problems..
They have a Forum on their website [if you can get past their moderator] which has other members comments and their email addresses and details of some of their cruises so I contacted some and via one influential lady managed to get through to the reservation manager, asking for confirmation of the 2nd cruise and explaining that I was desperate, having made non- refundable airfares for 2 from Australia to the UK , and with a disabled husband had to have somewhere he could settle and rest for the 2 month perios of my air travel. I told he rI was holding acabin with another agent and would haev to pay in 2 days if she did not confirm, and I did nto want to pay twice.Do you know what she did??? She emailed back that ''It was alright'' [ie my cruise] the she cancelled my Cruisemiles cruise. [if there ever was one]
Ther ewas supposed to be a roll check on their website and 4 of us watching 3-4 times a day have not seen it, however a week afte r this debacle I heard that the roll check had closed.
I watched the website for the rollcheck about 3 times a day since January.If it were ther e I would oto have missed it.
Where once one could get a cruise for 100,00 cruisemil s it now take millions- if you can get one,There used to be on the auction page up to 78 cruises at a time, now there are about five.
My feeling is that more berths were sold than available Also more cruisemiles are sold than cruises to accommodate them. [hence the price inflation]
A week or so ago the CEO Richard Lester announced a huge expansion of Cruisemiles.We lucky members areto be given the option of shares in the new company .How lucky we are !!!
I for one will not be pouring more money down the drain. I hope others recognise what si happening and take some action
This report was posted on Ripoff Report on 07/19/2013 05:04 AM and is a permanent record located here: http://www.ripoffreport.com/r/cruisemilescom/Select-StateProvince/cruisemilescom-Richard-Lester-CEO-TOOK-MY-MONEY-FOR-CRUISEMILES-MEANT-TO-BUY-CHEAP-CRUIS-1068298. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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