Ctrip Unreliable Online Booking System, Horrible Customer Service. Internet

We tried to book online but it would not take visa payment.  We called customer service and was told the online payment system was down and to wait 2 hours.  After waiting we tried to book again and it still did not take visa payment.  We asked customer service to give us online pricing over the phone or at the hotel, she refused, then told us the room we were trying to book was sold out.  We asked to speak to a manager and she repeatedly refused, then transferred us to the manager, who provided no resolution to the issue.  We were not able to book any room with them.