I can't give a negative STAR, but if I could - I would!! So, this experience starts off with my gf going to the gym and getting a free personal session... she was talked into a HIGH PITCH SALES ROUTINE (The only reason I know this is because I used to teach sales to sales forces) So I understood what was going on. She got home and told me about the experience and was excited.... (as anyone would be if they were told they were getting EVERYTHING) (Even some FREE TRAINING SESSIONS) (REMEMBER PEOPLE, NOTHING IS FREE!) I said let me look and see how much this is..... after looking at it, I realized this CONTRACT she signed had her paying a CRAZY amount of money, the kind of money that could get you a new Mercedez. SO - after carefully reading the document, which it clearly says you have 3 days to rescind this contract in writing sent to the HQ office certified mail. We decided together that this Mercedes Benz package wasn't the right package for her. So we drafted a letter and I maild it out with in 24 hours of signing it, in the mean time, she gave her CREDIT CARD INFO SO THEY COULD TAKE A DEPOSIT... (I would expect that - Not a big deal) NOW for the SCAM - RIP - OFF they have going on.... BTW, they have a (B) Rating so far with the BBB. Anyway, I tracked this letter and noticed it was signed and accepted to the HQ office a few days later..... well, I called them to see what the delay was in putting the money back on the credit card, they became VERY HOSTILE and NASTY on the phone and said they have 30 days.... (I've never heard of such a thing in my life) (When I return something and charge it, the charge is reversed within a few business days.) STANDARD POLICY with most anyone I've ever done business with. WELL, they were extrememly rude and impolite, so I decided to write to the "TRAINER" who SOLD this "MERCEDES BENZ" Package and he said he will talk to his Field Operations Manager and see how quickly this can be taken care of. (At this time we were just looking to get the refund back and were willing to sit back down with the "TRAINER" aka sales rep and see what kind of package would be best. WELL, I can say that since that date of the email exchanges, neither he or the HQ got back to my GF or myself.
So, we're on almost 3 weeks later with no refund yet.... Called customer service and once I said why I was calling she became RUDE and insulting again... (Must be company policy or they've worked for the DMV before) she said things that did not make sense, and instead of arguing it, I asked my gf to write a letter. She did and sent it in.... In this letter I had her describe the action that was going to be taken against this company if they did not refund this money. She received a phone call the next morning, with a nasty person on it telling her it would be refunded. At this time it still isn't refunded, but I assured them that legal action will be taken if this is not done. Also, the Better Business Bureau will also know about this. I'm not writing this to BASH anyone or to call anyone out, I'm writing this so that anyone who is thinking about doing business with CUSTOM BUILT PERSONAL TRAINING http://www.custombuiltpt will know what to expect IF they sign up and use their services. Since this whole thing, I've done my research and have read a lot of uncomfortable comments regarding CUSTOM BUILT PERSONAL TRAINING and their SALES TACTICS. So, in conclusion I am saying BUYER BEWARE OF CUSTOM BUILT PERSONAL TRAINING!