• Report: #1119523

Complaint Review: Custom Built Personal Training

  • Submitted: Thu, January 30, 2014
  • Updated: Thu, January 30, 2014

  • Reported By: Nicole — Ocala Florida
Custom Built Personal Training
191 Peachtree Street, NE, Suite 3225 Atlanta, GA Ocala, Florida USA

 Custom Built Personal Training, Pure Results Personal Training Shut down, Closed, Ceased operations without notice Ocala Florida

*Author of original report: still no refund 2/12/2014

*UPDATE Employee: Status of account

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Custome Built Personal Trainging/ Pure Results Personal Training, Shut down, closed, ceased operations without notice;

the company continued to withdraw funds from my bank account, even after they closed, it has been 30 days and still the company has not provided an alternate training location nor will they answer their phones or answer any emails. 

 


This report was posted on Ripoff Report on 01/30/2014 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Custom-Built-Personal-Training/Ocala-Florida-34471/nbspCustom-Built-Personal-Training-Pure-Results-Personal-Training-Shut-down-Closed-Ce-1119523. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

still no refund 2/12/2014

AUTHOR: Nicole - ()

CBPT did imply that they would refund on 2/4/2014.

CBPT explained that they could not refund back to the credit card they originally charged and they would have to do the refund by check, but due to the large volume of refunds they are giving because of the abrupt closure of their Ocala Location they ask to be patient and allow another 30 days for the check to arrive.

As of the 12th still no refund. Will update again "If and When" a refund check is received. 

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#2 UPDATE Employee

Status of account

AUTHOR: CBPT - ()

We are working to find a resolution for this gym location, CBPT apologizes for the delay. It is difficult for me to assist this client if I do not have her full name. The only Nicole I was able to locate at this location was refunded on 2/04/14 for all of the unused sessions. If further assistance is needed for this client I will need additional information to locate her account.

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