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Report: #1165993

Complaint Review: Custom Craft Homes - Draper Utah

  • Submitted:
  • Updated:
  • Reported By: callielyn — Lehi Utah
  • Author Not Confirmed What's this?
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  • Custom Craft Homes 441 W 12300 S Ste A500 Draper, Utah USA

Custom Craft Homes aka Jade Design Scam, took longer than 15 months to build, ripped off Draper Utah

*REBUTTAL Owner of company: Response letter from actual documents to HBA

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Custom Craft Homes sold us on the "direct buy" concept, which is really just a decoy for them being able to mark-up prices on almost everything they claim is "standard".  There is no such thing as standard with this business, they give a very low budget for every thing you have to buy.  They told us white cabinets would be included during our consultation, after we were under contract, the cabinets were $5000 above what they had budgeted for us.  That is just one example of the many ways we were duped out of tens of thousands of dollars.

Our contract gave them 8 months to build our home, in month 15, going into our third extension on our construction loan, we terminated our contract with them.  They were not happy.  They put an unenforacable lien on our home just to complicate us getting financing after our home was completed with another contractor.

They encouraged us to hurry and get our construction loan saying our home building process would "fly".  They tried to immediately draw on our contingency line on the loan, which is above the agreed purchase price, until my husband stopped them.  

We have discovered that they have lied to subs telling them that we weren't signing draws and that's why they weren't getting paid, which was completely untrue.

They have used subs without licenses, and it shows in the work done.

I have personally talked with multiple people in the same predicament as we are and just as upset.  

Please avoid this business.  You will not be happy with the process or the product, not to mention, your life savings will be gone before you know it on things you thought were included. 

This report was posted on Ripoff Report on 07/29/2014 09:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/custom-craft-homes/draper-utah-84020/custom-craft-homes-aka-jade-design-scam-took-longer-than-15-months-to-build-ripped-off-1165993. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Response letter from actual documents to HBA

AUTHOR: CustomCraft - ()

POSTED: Wednesday, February 04, 2015

Letter from HBA

> Mike I am not sure this is exactly what you were hoping for, but it is documentation CC sent me.
>
> As I understand it, the principals contracted in March of 2013. The buyers applied for a construction loan which funded at the end of August 2013. The building permit was executed October 7, 2013. There were several change orders (delays typically caused by buyer) as late as May of 2014. The May change order, which I believe was the 5th, moved painted walls. A change order of this type is costly as it relates to time. I also understand a lot of time was lost to delays in getting the buyers to sign for draws, often a month delay. If pictures are needed showing progression in construction let me know.
>
> Mike as you have stated there are two sides to any story. What I have shared is information I have gained from the builder and the doc’s. I have not spoken to the buyer, nor have they reached out to us. Please let me know what else, if anything, I can do to help your investigation.
>
> Jaren L Davis
> Executive Officer

Homeowner has not paid CUSTOM CRAFT even though they signed and agreed for upgrades that were installed in this home that were paid for by CCH and or JADE DESIGN. 

YES we own a 100% legit distribution company called Jade design that has Direct buying power to the trades. 

Documents that contradict this bogus claim including 80+ photos.  

 

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