- Report: #1088795
Report - Rebuttal - Arbitrate
Complaint Review: Custom Sounds
Custom Sounds8241 Burnet Road Austin, Texas USA
Custom Sounds Custom Sounds Burnet Built a faulty sub-woofer enclosure that led to the demise of my driver. Austin Texas
*Author of original report: Mike (CEO) comes through and goes the extra mile.
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About 8 months ago, I had Custom Sounds install a subwoofer in my Mini Cooper S. due to the extreme dimensions of my trunk I had them build me a custom box for a sub. I installed a JL 13TW5-3, as well as a JL 600 watt monoblock. 6 months later my speaker's cone is cracked. I took it to them this morning to have them warranty it out because it's been one year and I have run it within parameters. I have never moved the box or done anything outside of the original installation. My original intention was to get an RMA from JL.
They told me that it was my fault and that I had damaged the subwoofer. There was nothing in my trunk other than the box and amp that they mounted. Well after I was denied the claim, I went home and removed the box to find that there was an imprint of the subwoofer in my carpet. that leads me to believe the installation was done shoddily. The technicians there should know that a subwoofer requires a certain amount of distance for excursion. [continued below]....
So in the end, Custom Sounds is responsible for the damage to the subwoofer. They are unwilling to work with me and are unwilling to accept responsibility for the error.
Than I went to another location and told them that a friend had done the installation. The person at Custom Sounds immediately accused the box for the damage to the subwoofer. After that I told him that it was actually custom sounds that did the installation. He immediately went on the defense right after that. I than proceeded to the original installation store and disclosed this with them. They had already talked to each other on the phone. Once again they refuse to acknowledge the prints on my carpet. Two managers got the story confused one said they tried to test a grill to see if it would hit the floor today. The other said that they put the grill on there to see if it would hit the floor six seven months ago. Right then and there I knew they were lying.
they also told me that they could not find parts in my trunk that were part of the subwoofer. Needless to say I found them within 10 seconds of looking. It was a dust cap that I found in their parking lot in my trunk.
These guys care solely about money. They aren't going to build you the best setup and they are gouging on cables etc.
In the end, they were rude and told me to get out of their "f*ck#*g store." Real professionalism there.
This report was posted on Ripoff Report on 10/01/2013 10:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Custom-Sounds/Austin-Texas-78757/Custom-Sounds-Custom-Sounds-Burnet-Built-a-faulty-sub-woofer-enclosure-that-led-to-the-de-1088795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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