• Report: #968500

Complaint Review: customerstatus.com

  • Submitted: Tue, November 13, 2012
  • Updated: Tue, November 13, 2012

  • Reported By: Karen — Sadieville Kentucky United States of America
Internet United States of America

customerstatus.com ordered through guitarsmadeeasy - checking online for order at guitarsmadeeasycustomerstatus.com customerstatus.com taking orders for many seen on TV advertisements - habit of charging triple and no way to change order, Internet

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We placed an order on 11/8.   This was done by telephone.   customerstatus.com is the processor for the orders for guitarsmadeeasy.   DVD'  special 39.95 + shipping of 6.95.   No confirmation of order or amount. 

We called back on 11/9 were told that until the order was placed on line we could not verify it.   It was placed on line on 11/10.   The order was tripled.   They are not open on the weekends and you have to contact again by phone.

Contacted three times now.   1.  told us that the order was shipped on 11/12    2.  talked with supervisor, was told again that order was shipped on 11/12     3.  Called back for shipping information, FedEx is the shipper they use, this representative said that they had no shipping yet as the order was just shipped on 11/13.

Online order still shows IN PROCESS as of 11:48 AM EST  11/13 - all calls were made prior to this time

The only way to get our money back is to wait for 10 days for delivery, then return 10-14 days, then wait until they process 10 days - 6 weeks that they will be using our money.

This report was posted on Ripoff Report on 11/13/2012 10:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/customerstatuscom/internet/customerstatuscom-ordered-through-guitarsmadeeasy-checking-online-for-order-at-guitarsm-968500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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