- Report: #811069
Report - Rebuttal - Arbitrate
Complaint Review: CustomerStatus.com
CustomerStatus.comP.O. Box 3179 Wallingford, CT 06494 Wallingford, Connecticut United States of America
CustomerStatus.com HALF TIME DRILL DRIVER ordered online and seller TRIPPLED my total and is unreachable to cancel order!!! Wallingford, Connecticut
*Consumer Comment: Call thier CFO Ed at 914 332-7878
*Consumer Comment: Update to Customerstatus.com/Keratin Earth (they don't have my money....yet)
*Consumer Comment: Junk that is sold on TV.
*Author of original report: This company is unbelievable!
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The company's on-line ordering is shifty to say the least! I was constantly prompted to purchase additional unwanted items (for additional fees) while trying to check out.
At least three times while trying to check out, the site tried to force unwanted merchandise on me. I clicked "no" each time.
When I finally got to the concluded order page, there was NO "review my order and confirm" page where I could review and change/modify my order. The sale was done. Completed. And 3x what I expected to be paying:
Item Description Quantity Price Total
F9R HALF TIME DRILL DRIVER BOGO 2 $19.95 $39.90
Order Total $77.97
I understood that there would be an additional "processing fee" If I took them up on the "second set for FREE" option, but $32 additional processing? That's wacked!
Very deceitful practice going on there.
I immediately called the only phone number listed, and the rude Customer Service agent on the other end of the line said for me to give the system an hour for my purchase to register into their system. It's been two days now and it's still NOT registering in their system.
I do not feel comfortable with my CC info floating around in limbo with erroneous charges "pending" on it.
I talked with my bank and they will immediately chargeback the fees when the sellers of the HALF TIME DRILL do finally get around to processing my order.
And that's another thing, I have NO IDEA what company I'm dealing with here. Is it HALF TIME DRILL? Is it GET HALF TIME DRILL? Is it BUY HALF TIME DRILL? Is it CustomerStatus.com? Or some other entity entirely? Very shady indeed. Certainly not like dealing with a real on-line store or service like Amazon, Home Depot, or Sears.
Very bothered by this now, especially after reading up on other people having similar experiences with what appears to be this same tv "operation".
Feel free to chyme in with similar experiences with these characters.
This report was posted on Ripoff Report on 12/18/2011 04:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/CustomerStatuscom/Wallingford-Connecticut-06494/CustomerStatuscom-HALF-TIME-DRILL-DRIVER-ordered-online-and-seller-TRIPPLED-my-total-and-811069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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