- Report: #1070180
Report - Rebuttal - Arbitrate
Complaint Review: CVS Caremark
CVS CaremarkPO box 6590 Lee's Summit, Missouri USA
CVS Caremark Only Recieved 1 month's worth of medication, paid for 3 Lee's Summit Missouri
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A CVS Caremark pharmacy representative contacted me regarding my prescription. This was my first year navigating with mail order services and my first year with this company. The representative stated that I did not have enough refills left for the 90 day supply but that I did have a 30 day supply available. Since I was seeing my doctor that week, I told him that I would get the prescription renewed. The representative offered to send me my 30 day supply prescription but that they could not do the 90 day supply until I got the renewed prescription. However, the representative did not disclose to me that I would be charged the same amount for the 30 day supply as the 90 day supply. I emailed and spoke with their customer care support and the response that I got was that was how the mail order system worked, that any shipment of any day supply would cost the same as a 90 day supply. And that there was no further action they could do to refund me my money.
This report was posted on Ripoff Report on 07/25/2013 07:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/CVS-Caremark/Lees-Summit-Missouri-64064-6590/CVS-Caremark-Only-Recieved-1-months-worth-of-medication-paid-for-3-Lees-Summit-Missour-1070180. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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