- Report: #1084283
Report - Rebuttal - Arbitrate
Complaint Review: CVS Caremark
CVS CaremarkP O Box 52136 Phoenix, Arizona USA
CVS Caremark very poor customer care Phoenix Arizona
*General Comment: Pills
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Very poor customer service
I have my Employer Prescription coverage through CVS Caremark. On August 11th 2013, I did call in a prescription refill for my important medication. According to the auto-email reply, my order was shipped on the 13th of August. When I DID NOT receive the order on the 17th I called caremark and I was told to wait couple more days and call back. Meanwhile my medication ran out. SO I called back again on the 18th, 19th and 20th each time asking for approval for at least a temporary supply from local pharmacy. Caremark mentioned that they cannot help me at all and that I need to call my doctor (who was out of town at that time). Finally I called the doctor’s office and got the nurse to order a 30 day supply from the local pharmacy. But when I went to pick up, I was told that I have to pay the full price of the medication since Caremark will not authorize payment till the other order quantity is done – which I have never received. I ended up paying cash and got the medication.
Each time I call Caremark, they simply were RUDE and NON-COPERATIVE. They did charge my American Express for the medication but never did credit the money, although I did not receive my medication. Such NON-Caring Mentality towards people who are on medications does not conform to good business practice or Ethics. I had few other incidents in the past with Caremark, where they charged my credit card without any authorization. I ended up cancelling my credit card.
Such greedy companies should never be given charge of Prescription programs from employers such as UPHS.
Dr. Eapen D
- BBB Pennsylvania
- UPHS HR
This report was posted on Ripoff Report on 09/13/2013 12:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/CVS-Caremark/Phoenix-Arizona-85072/CVS-Caremark-very-poor-customer-care-Phoenix-Arizona-1084283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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