- Report: #1099193
Report - Rebuttal - Arbitrate
Complaint Review: CVS Pharmacy
CVS Pharmacy7847 Tramway Blvd Ne Albuquerque, New Mexico USA
CVS Pharmacy Bait and Switch Generic Drug Program Albuquerque New Mexico
*UPDATE Employee: Primary Insurance
*UPDATE Employee: i agree
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CVS promotes a generic prescription drug program whereby for an annual fee you can receive a 90 day supply of your generic prescription drug(s) for $11. When you go to pick up your prescription, however, they charge you either $10 for a 30 day supply or $30 for a 90 day supply. You have to tell them that you are in the $11, 90 day program and then they change the amount charged. You must continually do this because, as they put it "their computer system doesn't automatically charge you the plan price but rather charges you what your insurance allows. When I asked why don't they fix their system so I don't have to demand them to honor their program every time I get a prescription refilled, their response is they can't. A billion $, nation wde pharmacy chanin and they can"t (won't ) fix their system!! Instead they would rather take advantage of the consumer, especially the elderly, steal an annual plan fee from them, and not honor the pricing offered. Shame on you CVS!
This report was posted on Ripoff Report on 11/13/2013 10:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/CVS-Pharmacy/Albuquerque-New-Mexico-87122/CVS-Pharmacy-Bait-and-Switch-Generic-Drug-Program-Albuquerque-New-Mexico-1099193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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