• Report: #1099193

Complaint Review: CVS Pharmacy

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  • Submitted: Wed, November 13, 2013
  • Updated: Wed, November 13, 2013

  • Reported By: Steve — Albuquerque New Mexico
CVS Pharmacy
7847 Tramway Blvd Ne Albuquerque, New Mexico USA

CVS Pharmacy Bait and Switch Generic Drug Program Albuquerque New Mexico

*UPDATE Employee: Primary Insurance

*UPDATE Employee: i agree

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 CVS promotes a generic prescription drug program whereby for an annual fee you can receive a 90 day supply of your generic prescription drug(s) for $11.  When you go to pick up your prescription, however, they charge you either $10 for a 30 day supply or $30 for a 90 day supply.  You have to tell them that you are in the $11, 90 day program and  then they change the amount charged.  You must continually do this because, as they put it "their computer system doesn't automatically charge you the plan price but rather charges you what your insurance allows.  When I asked why don't they fix their system so I don't have to demand them to honor their program every time I get a prescription refilled, their response is they can't.  A billion $, nation wde pharmacy chanin and they can"t  (won't ) fix their system!! Instead they would rather take advantage of the consumer, especially  the elderly, steal an annual plan fee from them, and not honor the pricing offered. Shame on you CVS!


This report was posted on Ripoff Report on 11/13/2013 10:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/CVS-Pharmacy/Albuquerque-New-Mexico-87122/CVS-Pharmacy-Bait-and-Switch-Generic-Drug-Program-Albuquerque-New-Mexico-1099193. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Primary Insurance

AUTHOR: jamesbond - ()

Yeah it is a hassle, but the way the computer system is set up all new rx's automaticaly get filled through your primary insurance. the 90 day rx program most likely isnt your primary insurance. As long as its a refill it should continue to be filled under the 90 day program as long as thats how it was last billed. Anytime you run out of refills and get a new rx for the same medication sent in it will be filled under your primary unless you notify the pharmacy and as the other person stated, ask them to create a comment or note in your profile asking to be filled under the 90 day program.

Also ask your dr to send in 90 day rx's instead of 30 to prevent the number of pills left on file from becoming less than 90. (IE it was sent in for a 30 day supply with 3 refills, if you take 1 pill a day, then the total pills on the rx is 120 and after 1 90 day fill you will only have 30 pills left to fill --- not a 90 day supply---).

Hope this helps prevent further problems for everyone.

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#2 UPDATE Employee

i agree

AUTHOR: luvlie79 - ()

Hello.  I work for the company and I agree they should be able to fix the system.  Problem is that has to come from corporate, they do not fix the systems in the individual store.  One thing you could do is either 1-call ahead and tell them over the phone "dont forget to put my rx's on the 90 day plan" or 2-politely ask them to put a note in your profile to do that, that way when they are filling an rx for you, the message will pop up for them to bill it that way.  hope this helps! :-)

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