- Report: #473344
Report - Rebuttal - Arbitrate
Complaint Review: Cyber Cellular
Cyber Cellular11009 Spring Hill Drive Spring Hill, Florida U.S.A.
Cyber Cellular Faulty product Spring Hill Florida
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I ordered a "NEW SPRINT LG MM535 VIDEO CAMERAL SLIDE CELL PHONE 535" from Cyber Cellular through e-bay. Upon receipt, I found the battery kept a charge for less than an hour. Also, after 10 years with Sprint with no problem, I was unable to get a signal. I returned the phone at an out-of-pocket cost of $11.00 for an exchange.
A week later I received the replacement phone: "NEW SAMSUNG M510 SPRINT PCS PINK CAMERA MP3 CALL PHONE". I could not insert the charger so took the package to my local SPRINT store. You had sent the WRONG CHARGER. I bought a new charger (~$44 including tax) and the Sprint representative determined that the battery was beyond charging. The cell phone model was out-of-date and they no longer stocked the correct battery.
I realize your policy of 'only exchanges...no refunds', but mine is a case where I feel a refund is definitely due from Cyber Cellular. I can return the phone/dead battery/WRONG charger COD but do not feel that I should pay another shipping charge of $11.00 for a second mistake on the part of Cyber Cellular.
I had to buy another cell phone...my land line has no outgoing long distance capability and my friends and family all involve long distance calls. Under the circumstances, I am not interested in dealing with another 'replacement' and demand a refund.
Manhattan Beach, California
This report was posted on Ripoff Report on 07/25/2009 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cyber-Cellular/Spring-Hill-Florida-34608/Cyber-Cellular-Faulty-product-Spring-Hill-Florida-473344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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