• Report: #831862

Complaint Review: cyber defender

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  • Submitted: Tue, January 31, 2012
  • Updated: Sat, January 19, 2013

  • Reported By: aclilly — Michigan United States of America
cyber defender
Internet United States of America

cyber defender my clean pc this was added to my computer as a pop-up and I do not want it. I have tried several ways to deleat it and spoken to 7 peopl;e at the company with no help Internet, Internet

*Consumer Comment: Chris/Brian

*Consumer Comment: suggestion

*UPDATE EX-employee responds: ?

*REBUTTAL Owner of company: MyCleanPc Support

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I have tried several times to erase the program "My clean PC.  I did not request this program.  I have spoken to 7 people from the company and they were no help.  Do you have any suggestions?

This report was posted on Ripoff Report on 01/31/2012 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/cyber-defender/internet/cyber-defender-my-clean-pc-this-was-added-to-my-computer-as-a-pop-up-and-I-do-not-want-it-831862. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Chris/Brian

AUTHOR: Cyanide - (United States of America)

First, you're Chris, but now you're Brian. Obviously, you're a fake person.

See? This is why someone should NOT get Cyber Defender. Also, the program tried to say my operating system was a threat! MY FREAKING OPERATING SYSTEM!!!!

THAT is an annoying load of crap.
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#2 Consumer Comment

suggestion

AUTHOR: Jeanski - (USA)

Use the "system restore" feature in the control panel. You can restore the computer to a time/day that was just before this program was added.  If you don't know the date it was added, try using the "add/delete programs" icon, (also in the control panel) which might give you the date.



Hope this helps!

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#3 UPDATE EX-employee responds

?

AUTHOR: Synakal - (U.S.A.)

"Hello,

My name is Chris and I am a Customer Support Specialist for My Clean PC at Cyberdefender.  Please send an email to
community@cyberdefender.com and we will help resolve your issue.

Thank you,
Brian"

Wait is your name Chris or Bryan? I want to know which cyde employee is speaking here.. and apparently you do not know who you are yourself...

 

Cyberdefender started out as a company called Eblocs distributing a rogue anti-virus software named SpyBlocs.


Similar to modern rogue antivirus programs many people get infected with today the software would give annoying constant alerts that the user was infected trying to urge the user into paying for the fake software.

The company Eblocs was owned and operated by by the same people who owned and operated Cyber Defender Gary Gusinov, CEO was one. However, most of these people have already abandoned ship knowing ahead of time the future failure of the company.

The antivirus software was continually developed to purposefully show false positives in all versions up to the final release of Cyber
Defender AntiSpyware 2010. Many copies of spyblocs and CDAS 2010 are available online for you to test out on a virtual machine to see the results for yourself.

Eventually the company started offering "activation support" for the software. The support started in India but a small English speaking office in Los Angeles eventually began to grow with the thousands of dollars the company was making in daily revenue form each sales agent. The codes being automatically generated for the softwares would intentionally not activate correctly forcing customers to call in the 1-800 number for support.

Once a customer reached a support agent, the agent would viciously lie to and scare customers telling them their PC was infected... they use many methods to try to influence these customers to pay for expensive technical support plans.

Some methods are showing the user the windows event viewer or event log and claiming the errors there are due to malware. The sales agents will also run a traceroute or ping via the command prompt and advise that the ip addresses showing are actually
people logged on the customers pc or network. The sales agents (or diagnostic technicians) falsify information, such as telling the customer that msnmsgnr.exe (MSN Messenger) or DWM.exe (the windows desktop windows managment service) are actually
malware present on the machine when they really are not.

The registry cleaning software they provide has broken many PCS, ruining Microsoft Office activation keys (rendering the software unusable), amongst many other issues.

The current anti-virus is now authentium's anti-virus repackaged with CyberDefender's logo, it offers no firewall and little malware
protection. The software is also quite buggy, still detecting many false positives, creating bluescreens, freezing, or crashes on many
pcs. Most of the time the software wont install or run properly and require a pc to be serviced to get it to work at all. Infact benchmarking a pc's performance before and after installing the software you will notice quite a large reduction in available resources and speed.

The Diagnostic Technicans or Sales agents have absolutely no technical knowledge at all and many of the technicians do not either. Very few techs are able to manually remove malware and most rely on using products such as Malwarebytes or Hitman Pro to automatically remove malware for them, although these softwares do not always fix the issues. Many of these softwares they use are not licensed for commercial use. If they were forced to use freeware applications, most of the technicians would sadly not be able to perform their jobs.

Once you have paid for the support, if a technician has worked on a PC you will not recieve a full refund. In fact asking for a refund will not get you a refund either, you will only receive one if you constantly ask and speak with one of the retentions agents. They are trained only to give refund if you threaten a chargeback as if the company receives so many chargebacks they will lose their merchant account.

The entire operation is eerily reminiscent of the movie boiler room with its hardselling sales team scaring customers into buying their
technical support. Most of the people who started with the company have long since left, abandoning the sinking ship before it finally filed for chapter 11 bankruptcy recently.

The entire operation was funded by Guthy Renker, an advertising firm responsible for many as seen on tv infomercials. In fact, one of the persons in charge of running the daily operations of CYDE before he left was actually directly related to the investor at GR.

In short.. The company started off infecting people with a rogue anti-virus (malware) to make money and continued this practice untill it grew large enough to purchase a semi-real anti virus from authentium. They will try as hard as they can to get your money and hold onto as much as they can. Their technicians are mostly incompetent and have very little experience or training and rely on commercially unlicensed tools to do their jobs.

Think twice about going to this company for support or software. You've been warned by the person who knows the most.


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#4 REBUTTAL Owner of company

MyCleanPc Support

AUTHOR: Cyber Chris - (USA)

Hello,

My name is Chris and I am a Customer Support Specialist for My Clean PC at Cyberdefender.  Please send an email to community@cyberdefender.com and we will help resolve your issue.

Thank you,
Brian
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