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  • Report: #825501

Complaint Review: cyberlink

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  • Submitted: Thu, January 19, 2012
  • Updated: Thu, January 19, 2012

  • Reported By: Codybear — Des Moines Iowa USA
cyberlink
Internet United States of America

cyberlink digital river Product isn't as good as led to believe and customer support/response is very poor at best. Internet

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First powerDVD ultra 11 (1) isn't user friendly and (2) it does't play all types of files as led to believe.  It comes with a 30 day satisfaction guarantee but when I emailed them to request an RMA or whatever I needed to get to be able to return it I didn't hear back after two (2) days.  All such requests are made from the Cyberlink website so one doesn't have any record of having requested a refund, etc.  Also the sale was through a third party known as digital river. 

This is the second time I have purchased software marketed through them and ... had problems that time too.  They were marketing DLA software a later version of which was readily available to the public via Dell's website (and I don't have a Dell computer).   Bottom line...the old powerDVD (vers 6) was great but the new ones aren't so good and I personnally won't be buying anything marketed through digital river.  One afterthought...the only 'reliable' and readily accessible technical support has to be paid for.

Luckily I paid via Paypal who will likely be able to arrange a refund.

This report was posted on Ripoff Report on 01/19/2012 08:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/cyberlink/internet/cyberlink-digital-river-Product-isnt-as-good-as-led-to-believe-and-customer-supportrespo-825501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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