cyberlink digital river Product isn't as good as led to believe and customer support/response is very poor at best. Internet

First powerDVD ultra 11 (1) isn't user friendly and (2) it does't play all types of files as led to believe.  It comes with a 30 day satisfaction guarantee but when I emailed them to request an RMA or whatever I needed to get to be able to return it I didn't hear back after two (2) days.  All such requests are made from the Cyberlink website so one doesn't have any record of having requested a refund, etc.  Also the sale was through a third party known as digital river. 

This is the second time I have purchased software marketed through them and ... had problems that time too.  They were marketing DLA software a later version of which was readily available to the public via Dell's website (and I don't have a Dell computer).   Bottom line...the old powerDVD (vers 6) was great but the new ones aren't so good and I personnally won't be buying anything marketed through digital river.  One afterthought...the only 'reliable' and readily accessible technical support has to be paid for.

Luckily I paid via Paypal who will likely be able to arrange a refund.