I purchased the toothebrush Apr 20 2001. I called when I first got it because the base got hot. I was told it was OK and it was in the instructions that it would feel hot.
I was in the hospital from Aug 30 -Oct 6 and staying with parents until Dec 15. Toothbrush was not used during this time.
When I returned home and started to use toothbrush, it started to crack. I contacted the company via internet site and never got a response. The bottom broke completely out and I could not use. I received the extra brushes and gel and found the company adco on the invoice so I contacted them via their website because
I could not get an answer by phone. I still never heard anything.
I then got my credit card bill with a $14 charge and it had this 800 number. So, I called and spoke with Monica. She said they had no records of me contacting them and since the warranty expired April 20 (2 weeks ago, long after my contacting them) I could purchase a 3-yr extended warranty and have it replaced.
Well, I ask for a supervisor, she said there was none available and that someone would call me ASAP. I still haven't received a call.
I would not purchase a warranty because I felt the product did not perform as I expected from the beginning. The advertising I think was false. But, since I was the stupid person that bought it, I would use it. It was like any toothbrush.
But I feel that it breaking as it did during the warranty period and they will not replace it is not right. I can not get a copy of email because it is done through there website.
All in all. I think this is a big rip-off. They should have to fully reimburse all customers. I was charged $14 dollars a month and I didn't know it because I was ill and my husband just paid the bills. He didn't question the charges.
I appreciate all help I can get.
Brandy Station, Virginia