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Report: #1314357

Complaint Review: Cymax - Internet

  • Submitted:
  • Updated:
  • Reported By: Daniel — Flushing New York USA
  • Author Confirmed What's this?
  • Why?
  • Cymax Internet USA

Cymax Cymax.com Lost shipment, promised refund, then refused refund and charges exorbitant fees Burnaby, BC, Canada Internet

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Ordered a bed from Cymax. Shipment never arrived. Called to ask what happened, was asked to wait. Called again days later and was told the carrier had lost the item; it did not arrive at carrier's warehouse. Asked to cancel the order. Was told I could cancel after waiting for a 72-hour search. Waited 3 days, was told my order would be canceled and fully refunded. Days later, no refund, called again: now they say they've found it again, so they can only process it as a return, meaning that I will be charged $252.05 shipping and $181.99 restocking fees! I am currently disputing the charges through my credit card. Now Cymax is emailing trying to threaten me into dropping the dispute and continuing the order.

This report was posted on Ripoff Report on 06/30/2016 06:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cymax/internet/cymax-cymaxcom-lost-shipment-promised-refund-then-refused-refund-and-charges-exorbitan-1314357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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