• Report: #389824

Complaint Review: cymaxstores.com

  • Submitted: Mon, November 10, 2008
  • Updated: Mon, March 02, 2009

  • Reported By:Cameron Park California
cymaxstores.com Internet U.S.A.

CYMAX STORES, cymaxstores.com Deceptive Ad by Cymax Stores Internet


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Purchased the "Adesso Montreal Dark Walnut Oval Coffee Table" from Cymax and, when it arrived, it was 'Dark Cherry'.

Called them immediately and they agreed it said 'dark walnut,' and looked 'dark walnut' on their Internet Site. They would check with manufacturer who made it and would we send pictures to confirm that it was Cherry. Even though we had three days of dark cloudy skies, we got good enough pictues to show that it was not walnut but Dark Cherry and sent them to Cymax. Cymax people agreed it was Dark Cherry and called the manufacturer they deal with.

The nice person I was talking to at Cymax figured, like we did, that they had sent the wrong color veneer table. They talked to the manufacturer and were told that was the only color they had, and the only way they would take it back was for us to pay shipping cost, and a restocking fee.

We told Cymax that their ad listed it incorrectly and we felt they should stand behind that ad, as we would never have ordered it if the correct color of Dark Cherry had been in the description. Not our fault that the manufacturer doesn't know Walnut from Cherry (made in China of course!), but when a customer complains over not getting what they are told in Cymax ad will be a dark walnut, then we feel they should pay for taking it back.

We told Cymax that we would dispute our VISA charge, as our ordering was based on getting a Dark Walnut table and we had proven that what came was a Dark Cherry.

So beware, as what you read and see may not be what you get. From now on we are a 'hands on' person and will never order furniture on Internet again, and certainly not from Cymax!!!

Cameron Park, California

This report was posted on Ripoff Report on 11/10/2008 04:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/cymaxstorescom/internet/CYMAX-STORES-cymaxstorescom-Deceptive-Ad-by-Cymax-Stores-Internet-389824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Cymax Response - (Canada)

This customer has not left us with a reference to their order number or name, which refrain the possibility to conduct proper investigations to defend ourselves against their alleged statements. We have no way to confirm that the statement provided by this customer is absolute and true. The following response has been generated from the standard procedures and policies followed when placing an order with our company.

The images and descriptions are provided directly from the manufacturer, and as such, we do not alter or adjust the color or pixels of the hi-res photographs of the products. We cannot guarantee that the color displayed on the website will be 100% identical to the actual product. However, our company makes every effort to provide as much information as possible to assist our customers in making their ideal decision when purchasing with us.

On our website, our company provides a disclaimer which entails:

CymaxStores makes every effort to accurately display colors of products appearing on our websites. However, because the colors you see directly depend on your monitor settings, CymaxStores cannot guarantee that your monitor will accurately display the colors of items on our websites.

This customer has acknowledged that she understood and agreed to this disclaimer prior to placing an order with our company.
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