Unbeknownst to me, Time Warner Cable contracted with D-Comm, a subcontractor, to come out to my house and bury the cable following an internet re-wire. Time Warner only told me to have someone over age 18 at home on Wednesday of that week, and be sure the fence gate was unlocked. I was warned a one-foot section of landscaping (immediately adjacent to the cable box on the back of the house) might get trampled. I received several "reminder" phone calls about them coming back out on Wednesday.
On TUESDAY, I came home to find not only had the cable been buried, but also it was very obvious someone had climbed the fence in order to do so, damaging a 12' section of fence and destroying 22' of landscaping on the side and back of the house!
Time Warner ignored my calls for months, until I finally sat in the local office and wouldn't leave. A lady there filed a claim for me, and I was contacted by a representative who only gave me his name and phone number. He subsequently sent a rep to the house to survey the damage. The man who came out to look admitted it was their fault and completely unnecessary and unprofessional. He said he thought they had caused at least $400-$500 of damage. I was told to get a repair estimate, email it to him and the company would send me a check. I have a witness to the conversation (who had a tape recorder in his shirt pocket).
The repair estimate came in at $446. I emailed it and started receiving calls from a different rep, who is trying to weasel out of payment. We've gone round and round about the "reminder" calls for WEDNESDAY and then them showing up on TUESDAY. Mr. Weasel states it isn't their "policy" to follow that policy (what??), despite the potential liability or danger this might pose to their company or their employees. It was during one of these conversations that Mr. Weasel let it slip that he is with D-COMM, a subcontractor, not Time Warner. He said Time Warner cannot tell them what to do, they show up when they want, they are not responsible for payment of damages and they are not going to pay. He says the fence was old and was going to fall down one day anyway. (Fact of the matter is, we don't know exactly how old the fence is -- but it was standing straight before their guy climbed on it and bowed it out!)
My insurance adjuster has been calling this guy ever since, needing D-Comm's insurance information, which D-Comm refuses to provide.
I just want them to replace only the landscaping they destroyed, and fix the "bow" in the fence where their guy climbed over it without permission. That is not unreasonable.
DO NOT EVER USE D-COMM AND DEMAND YOUR CABLE COMPANY NOT USE THEM EITHER!!!