ED Magedson – Founder
Dairy Queen555 N.W. Saltzman Rd. Portland, Oregon USA
Dairy Queen/Jenn Bad Business Practices,Incompetent Cake decorator, rude manager Portland Oregon
On May 9th I called several DQ restaurants and got no answers from any of them except this DQ on Saltzman Rd. in Portland, OR the time was 3:13pm. I ordered an ice cream cake for my pregnant daughter for Mother's Day. Pick up date was 5/11/14 10am.
I picked up the cake on Mother's Day5/11/14 it looked beautiful from the side I couldn't see the top becase it had a lot of vapor and plastic was foggy. I took it to my daughters and stuck it in the freezer since she was sick and sleeping. Anyways later that night my daughter called me and told me the cake said Happy Birthday To Be and she sent me a picture. We were both pretty upset. I tried to call but got no answer so I called Monday.
The cake was supposed to say Happy Mother To Be Day not Happy Birthday to Be Day. who in their right mind would order a happy Birthday to be cake. Anyways I called on Monday and the young man said to bring the picture on wednesday the 14th and talk to the manager, so I did just that and she was pretty rude. [continued below]....
That cake decorator ruined my daughters Mother's Day and she couldn't put a picture of the cake in her baby book because it didn't say what it was supposed to say. I didn't order a birthday cake. I ordered a Mother's Day cake. I also called 2 times to the DQ hotline and talked to Derek twice and filed a report and he said someone would get back to me and I haven't heard a word from them of course. on their site it says youguys are our No.1 priority!!! That's a Lie!!!
This report was posted on Ripoff Report on 05/28/2014 05:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dairy-Queen/Portland-Oregon-97229/Dairy-QueenJenn-Bad-Business-PracticesIncompetent-Cake-decorator-rude-manager-Portland-1150393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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