Daniel Cuervo dba Best City Sublets agent for 319 West 51st Street, New York City, Hell's Kitcken Apartment Short term vaction apartment rental in NEw York City New York City Internet

I reserved an apartment for a vaction in New York City through Expedia, for my family, located at 319 West 51st Street, New York City, called "Hell's Kitchen Apartment". My credit card was charged $964.68.

To ensure that my check-in went smoothly, I called our contact for this transaction. This individual identified himself as Daniel Cuervo, who I found out later, was apparently dba Best City Sublets. I called the contact number provided. An individual who I presume was Daniel Cuervo, answered. He explained that he had refunded the $964.68 charged to my credit card, and that I cld just pay him cash when we arrive in NYC. He did not really want to talk, and told me to contact him when we arrived in New York City.

I called the credit card company, and there was no refund, credit back or what have you of the $964.68 of any sort. No one had called in. The $964.68 charge was still on my credit card.

i understand that Expedia had attemted to contact Mr Cuervo without succes. I too attempted to contact him without success after speaking to the credit card company. He wld not pick up his phone. I then called from a different phone, using a different phone number and he picked up immediately. i explained the situation to him, and asked hi if there was anything he had to say and he hung up on me. 

I am am attempting to get a refund through Expedia and the credit card company.

Sincerely,