- Report: #1105006
Report - Rebuttal - Arbitrate
Complaint Review: Danny's Car Wash
Danny's Car Wash2501 W Happy Valley Rd #43 Phoenix, Arizona USA
Danny's Car Wash Broke my car door Phoenix Arizona
*Author of original report: Nothing wrong with my Nissan Altima
*Consumer Comment: Don't know what model Nissan you have, but Nissan DOES have problems with their door handles...
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I went to Danny's Car Wash for a headlight defogging. They asked me to pay the charges and wait in their waiting area. I paid and waited for about 20-25 minuted before the manager called me for teh vehicle inspection. The defogging job was not up to the mark, but I was OK with it. However, the Manager informed me taht they had a situation with my car. The manager said that the Driver's side car door handle broke as he was tryingto open it. When I asked them to fix it, they said, they would not fix it and neither would they provide me with any compensation for breaking the door handle. Instead they asked me to go to Nissan and get it fixed myself. The costof teh door handle is approximate $220.
When I told them that the car handle was fine before I came to Danny's. The manager told me that these sort of things happen with cars all the time and they would not take any responsibility for it. When I told them that I would have to report this, they said to give them a couple of days time to speak to their corporate office. They said they would get back to me. On my persisting they filed a complaint on a Danny's paper for their corporate office. I got the photo copy of the complaint where the manager has described what has happend and have signed it.
After two days passed when I did not receive a call from them. I called them, their manager said they would call me back. One more day passed by and I had to call them back. They said they are still working on it. I called them again, and this time they provided me with a new number for someone at the corporate office. I called this person twice in two days and he too informed me that he would be back to me. Finally after a week when I called again, the person at the corporate office was very rude and said, that they would not take any responsibility of what has happened and asked me not to bother them with such issues.
Now I have to spend the $220 from my pocket for the fault that the manager at Danny car wash commmited.
This report was posted on Ripoff Report on 12/06/2013 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dannys-Car-Wash/Phoenix-Arizona-85027/Dannys-Car-Wash-Broke-my-car-door-Phoenix-Arizona-1105006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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