• Report: #915495

Complaint Review: Darwin D. Naranja

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  • Submitted: Sat, July 21, 2012
  • Updated: Fri, March 08, 2013

  • Reported By: YouKnowYouDidIt — California United States of America
Darwin D. Naranja
76 Ranch Drive Milpitas, California United States of America

Darwin D. Naranja Darwin Naranja, McCarthy Dental Spa, McCarthy Dental Care, Naranja Dental Dentist botches root canal & charges insurance for services not rendered Milpitas, California

*REBUTTAL Owner of company: Defamatory in nature

*Author of original report: Still no apology and in denial

*REBUTTAL Owner of company: Report #915495

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Dr. Darwin Naranja is the worst dentist I have ever met.  He not only deprived me from critical information which caused massive pain and the loss of a molar because he left a file in my tooth and never told me.  This caused a huge infection, loss of work time, and a lot of suffering; they also charged my insurance for services never provided.  As a result I am now faced with a large bill to replace the molar I lost because of his negligence.  In my opinion they are a scam. Please avoid them at all cost.

I also found out recently that one of his employees allegedly sexually assaulted a woman in the office. 

http://www.mercurynews.com/milpitas/ci_20692782/siren-sounds-week-may-25-2012.

Do not make the same mistake I did avoid this place at all costs.

This report was posted on Ripoff Report on 07/21/2012 03:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Darwin-D-Naranja/Milpitas-California-/Darwin-D-Naranja-Darwin-Naranja-McCarthy-Dental-Spa-McCarthy-Dental-Care-Naranja-Denta-915495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Defamatory in nature

AUTHOR: dar - ()

This is to answer allegation that was written in this website.

Just to let you know that I never scam you and I am not a scammer. You made your judgement to see another dentist and you dont given me a chance to continue with your treatment. If you let me do that then it may not cost you that much.

This is no longer my point, the reason I am rebutting your review because of your offending , malicious and defamatory remark that you made over a lot of internet website that causing my reputation and affected me emotionally. If you dont correct this matter then I will have to sue you for all the damaging , defamatory words you use not only in this website but with other website too. Im not a scammer and you said a lot of defamatory that can haunt you if I decide to sue you. And the sexual harrasment , it was dismissed by a San Jose Judge and it does not involved you and you wanted to spread it. Thats not right. With only that I can sue you.

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#2 Author of original report

Still no apology and in denial

AUTHOR: YouKnowYouDidIt - (United States of America)

Plenty of chances were given to this doctor.  I visited the office several times complaining about the pain and molar #30. Dr. Darwin Naranja was given many opportunities to inform me of the file which broke off in the molar which still had decay. No, he choose to not inform me of the true diagnosis and refused to work on the other side of my mouth until what? Until he figured out how he could hide the truth? Until he made sure he hadn't exhausted my insurances trying to correct this issue? How many more chances did he need when the only chance he needed was one; to tell the patient the truth about their situation when it occurs so they can make an informed decision. Do not let them suffer for months and offer nothing.

 As far as going to another dentist, the morning after Dr. Darwin Naranja tried to cover up his mistake and sent me home with the same file in the molar still a festering infection, I woke up to find my face numb. The emergency number they provide in their after hours recording led to a non-working number. In pain and scared, found an emergency dentist on Yelp. I am glad I did because I found a wonderful highly rated doctor that is honest, competent, and cares about his patients. I should had searched Yelp when I was searching for a dentist before meeting Dr. Darwin Naranja. I could had avoided a lot of pain and anguish.

Dr. Darwin Naranja claims he is "Sorry that this happend", but he doesn't specify what he means by "This". Is he sorry that he caused me massive pain, that he failed to inform me about the real cause of the infection, that I still have damage, that he billed my insurance for services not provided, that my teeth were still very dirty even after their so called cleaning, that he treated me like an ignorant person who would still return to him even after his deceipt? Tell me what is he sorry about. NO apology even for the injuries I still bear till this day.

He comments that "this might have turned out differently". True, had I continued going to Dr. Naranja, I may have died. As suggested by The New England Journal of Medicine an infection of this nature is a life-threatening condition as it could cause a heart attack given my health conditions. My blood pressure was super high when I arrived at the emergency dentist office. How much more differently could they have turned out? There was no other solution, the only thing Dr. Naranja could had offered me was the truth early on when the file incident occurred so I would had not been in pain so many months and my life would had not been threatened by the infection. Dr. Naranja should had never sent me home with that infection still festering and instead he should had offered the truth with a solution, the only solution. Only when faced with producing the x-ray and fragments of the tooth from my new dentist did he fess up.

As far as my husband, in what world would any sane person return to a dentist that denied his wife of proper treatment and caused a loss of a molar? He would NEVER return to be treated by Dr. Naranja, even if he was offered a million dollars. He is being treated in a place where he is comfortable and under the care of a dentist who works with his anxiety and openly shares what he is billing our insurance for and the amount.

One more word of warning, this office did bill my insurance for services which were NOT provided. So if after all my warnings you still decide to visit this office, please keep a close eye on what they bill for and do not sign anything until after they provide the service.  I placed this advisory on this site so that people can be made aware of the incompetence and the poor business ethics Dr. Naranja has demonstrated in my experience. I don't like nor dislike Dr. Naranja, I just do not respect him as a dentist, professional nor do I care for his lack of ethics. So this review is my story, my exprience, and I hope it helps others.

Regarding the sexual harrassment case, I only reported what was in the news at the time of the complaint. The outcome, can be follwed up on by anyone who is intrested in knowing anything further.

There is just one positive thing I can say about McCarthy Dental Spa, that is that the front desk staff is superb. They were very welcoming and I am sorry to see that this doctor's level of dentistry knowledge and moral business ethics is not comparative to the good customer service they have provided. I wish them the best of luck and hope they land in a better place soon.

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#3 REBUTTAL Owner of company

Report #915495

AUTHOR: Dr. Darwin Naranja DMD - (United States of America)

In regards to your concern, I was not given the chance to correct the treatment.
Instead, you opted to go to a different dental office and I am sorry that this happened, but if you had given me the opportunity this might have turned out differently.
About your husband's treatment, we've had the permanent bridge here in my office for over one year now.
During that time, we had the bridge for more than six months and your husband never came back to get his permanent cemented so whatever he has right now is only the temporary.

Regarding the Sexual Harrasment, I don't know where you got that information, but your sources are wrong. This allegation was not proven to be true. The Lower Court, the police investigator, and the California Board dismissed the case for lack of evidence.
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