I wish I could have read all these reports before.
dataretriever.com is a complete scam. A very well planned scam, I have to admit . According to their web site there are more than 40 locations in USA and Canada. My business experience is with the San Diego office at 4445 Eastgate Mall, Suite 200, San Diego, California 92121.
On or about December 8, 2011 I dropped my broken external hard drive off at the address above for free diagnostic assessment and a price quote.
My drop off receipt states: " If you decide not to proceed with recovery (after we finish the assessment and provide you with a price quote), please contact your service representative with a request to return your media before picking it up from our office. We will not be able to release your media, unless your order is scheduled for pick up and your case is in unlocked status. [continued below]....
Two weeks after I received a long email from account manager Chris Mills describing how hard it is to retrieve data from my broken (due to the mechanical failure) HD , announcing the cost of $ 1590 with $ 299 non-refundable down payment which they never mentioned before. I refused to proceed. My policy is no data-no money.
He contacted me again offering to forward my case to promotional team to find any discounts available. Really? It felt like high pressure Timeshare sales tactics. I refused to do so and requested him to get my HD ready for me to pick up according to my receipt.
Several days after I received a phone call from another person Shawn Johns informing me that my
media had been shipped somewhere else ( obviously without my consent) and I have to pay the shipping and handling fee in order to get it back. Then I received an email from the same person threatening me that after 10 business days they will permanently dispose my media for security purposes. I emailed him back refusing to pay, saying that I am ready to pick it up from the same place I dropped it off, referring him to their own receipt attached to my email. Since January 14, 2012 I havent received any response from them even I sent a several emails and left a message at 800-399-71-50 ext. 317.
Ive already filed a complaint with the BBB. I am not planning to stop on that. I dont like to be threatened. If I will not get my media back soon in the same condition , I will file a lawsuit against them.
Does somebody know their fictitious business name? Their booklets, web site or receipt dont have any of this information which is an additional proof of this business being a scam.
Somebody mentioned the CEOs name is Dmitriy Belkin? ??????
??-?????? - ???? ?? ??????????!
Dont do business with them! its a scam!