• Report: #814913

Complaint Review: dataretrieval.com

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  • Submitted: Wed, December 28, 2011
  • Updated: Fri, March 09, 2012

  • Reported By: npressly — Chicago Illinois United States of America
dataretrieval.com
225 W Washington, Suite 2200 Chicago, Illinois United States of America

dataretrieval.com will rip you off. DON'T USE their services Chicago, Illinois

*Author of original report: Put your money where your mouth is

*REBUTTAL Owner of company: We are always ready to resolve if your case is genuine!

*Consumer Comment: Brokers

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I had a terrible experience with DataRetrieval.com and would highly advise against using their services. The issues with my retrieval were numerous and varied. 

I was overcharged by over $300, the deposit amount I put down which was supposed to have been deducted from the final cost; a mistake realized by me, not the company.

The entire process took several months to complete. When I followed up on the status 3 weeks after the drive was said to have been shipped, i was told that i hadn't filled out a form which i never received to begin with. Also, the drive was said to have been repaired locally; only later was I told it was sent to Canada, at which point the company attempted to charge to transport the drive. Lastly, the $1,600 data retrieval which was paid in full, revealed itself to be nothing more than a partial retrieval.

At least 1/4 of the files on my drive are empty or unreadable; data which was listed as having been restored in it's entirety. I have exhausted every effort possible to contact the company over 30 times with no reply whatsoever. 

With the money spent and the valuable data left unrecovered, I am left only with the opportunity to prevent others from experiencing the same. DO NOT USE DATARETRIEVAL.COM. 

This report was posted on Ripoff Report on 12/28/2011 01:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/dataretrievalcom/Chicago-Illinois-60606/dataretrievalcom-will-rip-you-off-DONT-USE-their-services-Chicago-Illinois-814913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Put your money where your mouth is

AUTHOR: npressly - (United States of America)

After not hearing from my contact at Data Retrieval for weeks, I received an email only a few hours after posting the complaint above on several websites. It was then that he gave me a small refund for my troubles. He stated that they would do a second retrieval at no cost to recover the files that came back corrupted. (I had never received my original drive back in the first place, so they already had it to do the recovery.) 

AGAIN, I went through weeks with dozens of attempts to contact anyone over phone and email with no reply. Finally I got online and used the website's "live chat." After only a few minutes to look up my case, the gentleman told me that my case was closed and nothing else was able to be recovered. I asked him for the phone number of a manager, who I was able to get on the phone and who argued with me for fifteen minutes. I furiously explained my story and he refused to comply with a refund. I finally got him to agree to yet another, small refund. I spoke with a lawyer who told me the fees to sue would likely be just as much as the amount I would get back so I did not pursue legal action. 

Sir, you mentioned the quote and initial diagnosis process of a recovery. I did pay for the initial $300 diagnostic review and was instructed to "...log in to your account on-line to verify the recovered data." Do not be mistaken that I was completely satisfied with the cost for a recovery of all the files listed in the File Directory Viewer. I was told, verbatim: "Not until we have a complete recovery would the final amount be due." The issue here is that more than half of my files came back unreadable; 21,360 items to be exact. I would not have moved forward for a partial recovery and I want a full refund, but the manager with whom I spoke was simply unwilling to comply. 

I encourage you to look up my case: #20606. You will find that everything I have said was documented just as well by your company as it has been by me and that nothing here has been misconceived. Now the question is, are you willing to provide the full refund that is owed to me? 
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#2 REBUTTAL Owner of company

We are always ready to resolve if your case is genuine!

AUTHOR: From DataRetrieval.com - (United States of America)

I am very sorry if you have had a bitter experience. We pleasure in providing quality and expedited data recovery services and solutions that are priced reasonably. True for some cases the services we offer for recovering data seems to be high due to the intensity of the damage involved in the media. Though an estimate can be given during the initial conversation, it is only after a thorough diagnosis done on the drive that exact price for the data recovery can be quoted based on the
reality and severity of the data damage.

I feel it is my responsibility to make things right if your complaint is genuine. I am not certain of what occurred as far as your case is concerned, but I would be more than happy to discuss with you so as to find if my company has overlooked your case, or you have misconceived our service inadvertently. DataRetrieval.com always endeavors to make customers happy and satisfied by providing the best possible data recovery services and solutions at reasonable rates for all types of data loss issues.

Thanks
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#3 Consumer Comment

Brokers

AUTHOR: James MK - (USA)

I get it that sending the drive to another location means that dataretrieval is just a middleman that does not do the work themselves. Also sending the drive to Canada certainly wasn't the cheapest solution considering the high currency exchange rate on the Canadian dollar. In any case, it is likely that sending to Canada yourself would have been cheaper.
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