- Report: #721856
Report - Rebuttal - Arbitrate
Complaint Review: DataRetrieval.com
DataRetrieval.comNew York, New York United States of America
DataRetrieval.com Data Disk Price was a scam, did not return drives in a timely manner New York, New York
*Consumer Comment: i was scammed too
*Consumer Comment: Do NOT use dataretrieval.com
*REBUTTAL Owner of company: DataRetrieval.com delivers fast and affordable data recovery results and is dedicated to customer service and satisfaction
*REBUTTAL Individual responds: Oliver
*Consumer Comment: My experience would indicate otherwise
*REBUTTAL Owner of company: This is for your kind information.
*REBUTTAL Individual responds: Dataretrieval.com isn't a scam. Their services are RAPID, RELIABLE, & REASONABLE.
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They called us very quickly and told us it was going to be $1500 + other charges to have it repaired. We told them that that was way too much money and we'd just like it returned right away. He tried asking us how much we were looking to pay, but we weren't willing to pay anything in that range. We had to pay a $25 shipping fee which was extremely high for a small package going to the close location. This fee was not even mentioned on their site.
Two days after we asked to have it sent back we wrote to them asking where the package was since they are in NY and so are we. We're only 40 miles away. They apologized and said it was going to be shipped that day. We finally received it the next day.
This place is a scam. They charged us $99 just to look at the hard drive, then when we decided we could afford the high price to get the data back, they made us pay a ridiculous $25 to have to sent back in an untimely manner.
This report was posted on Ripoff Report on 04/25/2011 12:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/DataRetrievalcom/New-York-New-York-/DataRetrievalcom-Data-Disk-Price-was-a-scam-did-not-return-drives-in-a-timely-manner-New-721856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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