- Report: #817266
Report - Rebuttal - Arbitrate
Complaint Review: dataretrieval.com
dataretrieval.comShaker Heights, Ohio United States of America
dataretrieval.com Deceptive, Unprofessional, Unethical Shaker Heights, Ohio
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Their website made it look as if they were local (Baltimore MD) when, in fact, the work is done in Shaker Heights OH. I wasn't told that so I expected faster service. My customer service rep disappeared for a week leaving me without any contact. He then claimed to be "bedridden" and "has 40 accounts" to deal with and was "caught in the middle" just like me.
When I finally did get my damaged drive back, it looked as if it had been opened with a hammer. The hardware was literally rolling around in the casing. They even ripped off my 8gbs of RAM!
After I filed a formal complaint with the Cleveland BBB, dataretrieval.com's response contained several statements that I can prove to be fraudulent.
I finally received a phone call from Dmitry Belkin, the CEO, who finally offered to return $500 from a $7000 fee, but only on the condition that I remove all my statements from this site as well as terminate my complaint with the BBB.
I have an email trail to demonstrates this company's lack of accountability and service.
This report was posted on Ripoff Report on 01/03/2012 11:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/dataretrievalcom/Shaker-Heights-Ohio-/dataretrievalcom-Deceptive-Unprofessional-Unethical-Shaker-Heights-Ohio-817266. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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