- Report: #834559
Report - Rebuttal - Arbitrate
Complaint Review: Dating Site Builder
Dating Site BuilderSan Jose, California United States of America
Dating Site Builder Datingsitebuilder.com Datingsitebuilder.com is not a reputable company - scammed me out of $450 San Jose, California
*Consumer Comment: The thing you call crappy does work!!!!
*Consumer Comment: Easy to Navigate
*General Comment: Great Software
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Goron, Brandon, David, and anyone else in their organization are not credible at all. I signed up with them in October 2011, and in late December 2011 asked for my account to be cancelled and asked for a refund, as they did nothing that they said they would do, and provided no service. Getting them to communicate with you is almost impossible, because any time I would call them, I was asked to "sumit a ticket" through the help desk, rather than just talk to Gordon on the phone, which he clearly did not want to do.
I started with a basic site, then, in order to add more features, expanded to their top level site, then ordered from them 1000 custom profiles. After I placed the order, I noticed that the few profiles that they were uploading onto my site were not customized at all to the specifications I had asked for. I had to send repeated emails to their support office telling them that the profiles were wrong, and asked when they would be uploaded (because they told me it would take up to 2 weeks). After waiting over 4 weeks, I had only 191 profiles uploaded of the 1000 that I ordered. I then asked to cancel my account and asked for a refund. I received no refund at all (even though the company they use to process my payments have told me via email that they owe me the refund!!), and also they still have not signed over to me the rights to my domain name that they registered for me.I paid them (and lost) $450, plus I lost my domain name which they will not give back.
I have filed a report with the San Jose, California Better Business Bureau, as well witht he domain registrar that holds their domain address.
DO NOT USE Datingsitebuilder under any circumstances! They are not reputable and will steal your money.
This report was posted on Ripoff Report on 02/06/2012 09:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dating-Site-Builder/San-Jose-California-/Dating-Site-Builder-Datingsitebuildercom-Datingsitebuildercom-is-not-a-reputable-company-834559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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