• Report: #683481

Complaint Review: datingsitebuilder.com

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  • Submitted: Mon, January 17, 2011
  • Updated: Sat, June 23, 2012

  • Reported By: Ann — Other United States of America
datingsitebuilder.com
Internet United States of America

datingsitebuilder.com dating site builder DATINGSITEBUILDER WARNING Internet

*Consumer Comment: Thier support Sucks!!

*Consumer Comment: I can't help myself on not believing your comment!

*Consumer Comment: Easy to Use Site

*UPDATE Employee: False statements by Ann

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STAY AWAY. I have given them the benefit of the doubt and after reading hundreds of negative reviews I thought "let me give them a shot maybe it's not that bad" I WAS WRONG. IT'S WORSE. At first their support is friendly when you are a new customer yes. But as soon as you start paying money and find issues with support or software, they turn into the worst company I've ever seen in my entire life. When things get to heated for them to handle they will block you from live chat and it will just keep saying "this service is not available". And I didn't even swear at them nothing. I was just pressing for answers and solutions... Live Chat will most of the time just say "email admin" or "submit a ticket" that's it. Then you have to wait an entire day just for a one or 2 vague answer that does not solve anything and just create more confusion. DatingSiteBuilder is run by a bunch of Chinese people who can't speak English and most of the time will misunderstand you and create even more problems. They do try. There is a support guy with the name Brandon he is nice and he tries to make a difference, but it only goes up to a certain point then that's it "admin has to do the rest" which they don't! They don't offer a demo - USE SOME BRAINS - why do you think that is? hmm? Any person who do not offer a demo has something to hide and they definitely do. I custom designed my own template for my sites and took my custom design fee of $450 for 3 sites and after first tolding me "your site is 50% completed" and I started asking for some samples or progress reports they said "what you require is not possible due to system incompatibility". DONT CONTACT THEM FOR A REFUND. CONTACT PAYPAL OR 2CO DIRECTLY. It's the only way you will get your refund. I have sent numerous emails and never got any reply on them. I made numerous suggestions to improve their customer service and all was ignored. Live support is just there for the show. "hey look we are here for you 24/7 and our compeditors are not" that's bull. Once you experience a serious problem or want solutions they will only say "submit a ticket" or "there is nothing i can do". DONT FALL FOR THE GOOD REVIEWS YOU READ ABOUT THEM IT'S ALL FAKE AND POSTED BY THEM. Unless that person can give a link to their site and give you contact details, etc it's fabricated by them to "cover their butts". Also they claim to give UNLIMITED bandwidth. This is not true either. The Enterprise package isn't even on a dedicated server. Once you use more than a % of the server's total capability then you will be going over the "unlimited" price. I have asked them about this and they responded "nothing really is unlimited isn't it?" At this point they don't offer dedicated servers so you will be stuck with all the other customers on the same SLOW server that is more down than it's live. Ask yourself.. if the customer service is so bad how bad would the software and hosting be? EXACTLY. If you go for shared profiles then remember you won't just get profiles on your site. All your members that join your site will be shared with other sites. This means even though you run a social site they can pop up on an adult site. This has happend. You can't protect your member's privacy. They will be contacted by the internal mail system (if it's working at that stage) with hundreds of spam messages. I have received messages from people from nigeria, philapenes, etc all perverted and broken English. Also even though you choose to only show "social" profiles on your site it may happen that adult profiles get listed on your site because they have no control over new profiles listed within their network. IF YOU WANT TO RUN A SUCCESSFUL PROFESSIONAL SITE, DO NO AND I REPEAT - DO NOT - USE DATINGSITEBUILDER!. You WILL regret it I give you my word.


This report was posted on Ripoff Report on 01/17/2011 05:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/datingsitebuildercom/internet/datingsitebuildercom-dating-site-builder-DATINGSITEBUILDER-WARNING-Internet-683481. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Thier support Sucks!!

AUTHOR: shielas4u - ()

datingsitebuilder.com- I'm still waiting for them to put in ads from my old script to new one. They promised me they could do before i bought the script. I could have my programmers do it, but you get no access to your files. I got in trouble from pay pals for having them on my site. with adult contents. I got everything set up for authorize.net which they say you can put your button write in easy. WRONG!!! All I can get is that pay pal button to show up! someone complian, Now they closed my account . Still waiting weeks for them to intergrate authorize.net in to my dating script. NO ONE ANSWERS TICKETS, THERES NO LIVE CHAT OR PHONE #. i'M SCREWED! MOSTLY HURTING MY BUSINESS REPUTATION I HAD FOR 4 YRS. PEOPLE CAN'T PLACE THIER ADS. THE ADS THAT THEY PAID FOR, ARE NOT SHOWING UP ON MY SITE. STAY AWAY FROM DATESITEBUILDER.COM IF YOU WANT A DATE SITE, GOOGLE PROGRAMMERS. GET YOUR OWN DATING SITE MADE UP FOR YOUR NEW BUSINESS. THERE'S SCAMMERS THERE TOO.

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#2 Consumer Comment

I can't help myself on not believing your comment!

AUTHOR: leslie hampton - (United States of America)

I never been served this kind of service before as good as Dating Sitebuilder, from the fast customization ranging a day or two until the maintenance of the site. Thank you for not causing headache.
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#3 Consumer Comment

Easy to Use Site

AUTHOR: jesie brooks - (United States of America)

"The dating site builder is a fun place to visit. The tests are worth joining alone. It is a good site, I have used it myself. I have meet some good people on this dating site." It is just so sad that others have bad comments about them since for me i was totally satisfied.
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#4 UPDATE Employee

False statements by Ann

AUTHOR: datingsitebuilder - (United States of America)

For real complaint, we are happy to accept and correct our mistakes. However, the statement posted by Ann above is 100% false. She did purchase 3 Custom Design from us. She sent some Photoshop files and our designer tried to work on it. But later designer found out the design is not compatible with our software. Thus we refunded her 100%. She has not even started or used any of our services, how could she post such reviews about our services?? It’s very clear that she got upset and posted false statement. If we had such a bad customer support, we wouldn’t spend time and try to explain here.

Thank you.
Gordon from DatingSiteBuilder
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