• Report: #1142392

Complaint Review: Dave's Auto Care

  • Submitted: Mon, April 28, 2014
  • Updated: Fri, May 02, 2014

  • Reported By: Joseph — Glendale Arizona
Dave's Auto Care
5102 W Peoria Ave Glendale , Arizona USA

Dave's Auto Care Dis-Honest and Un-Proffessional Auto Repair Shop Glendale Arizona

*Author of original report: Nuff Said Indeed time to Listen

*REBUTTAL Owner of company: Nuff said

*Author of original report: Shame On Dave Car Care

*REBUTTAL Owner of company: Now the rest of the story

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

 The worst customer service I have ever experienced in 40 years ....... Dis-Honest , Rude and Very Unprofessional ..... The service advisor's do not communicate well , do not follow up and are not trustworthy ......... I took my car into Dave's after calling first to have my rear view mirror re-attached , they said they could fix no problem bring the car in ....Took to shop early on a Saturday Morning and asked the shop to take a look at my fog light as well as it was broken .....They advised that they would and call me ...... they never called me , I contacted them 3 times thru out the day and was told the mirror was fixed and was quoted $66 for that repair .... but they found a few issues with the lights and it would be around $200 to fix the fog, an issue with the third brake light , a light out in the tail lights and a bulb replacement for the front ....... They advised I could leave the car and they would keep it inside , get the parts for the repairs and would be ready on Monday ...........Got a call on Monday morning , now the repairs jumped to $600 ..... I advised for them I just wanted to fix the mirror and would be by to pick up car in the afternoon ...When I arrived at the shop, I was now told the mirror had not been fixed and the car was apart and not ready for pickup......I asked why I was told the mirror had been fixed and why the car wasn't ready as I declined to have the extra work performed at this time .... No explanation other than they were busy and had other cars to repair ..... at this time they brought the car up , apparently they just didn't touch it all day again I asked to speak to the owner Dave' as I found this unacceptable , After 25 minutes , I was contacted by Dave, Dave was very aggressive and extremely rude and did not listen to what I had to say or what had happened regarding the timeline and pricing quoted by his staff... Dave was verbally abusive and all but threw My Wife and I out of his rip off shop and would not listen to our version of events ... Later that Day , Dave called and apologized and told me to bring car back and give him a second chance because his shop failed us and he would repair the mirror for no charge ...... Reluctantly , I returned to the shop after they called to tell me they had the $9 BMW bracket to fix ...... but once again , even know I was the first customer in the shop and had waited over a week . I was told I would again have to leave the car all day .... At this time I asked for the bracket , that I would purchase it and repair the car myself as I did not agree to have to wait all day for a repair that was already supposed to be done.... After 20 minutes , I was told that I could not buy the part or have it , only the shop could fix ......... I went to the auto part store and spent $15 for the bulbs for my lights and the adhesive to re-attach my mirror ........Quoted $600 for a repair that cost $15 !!!!!!!!!!!!!


This report was posted on Ripoff Report on 04/28/2014 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Daves-Auto-Care-/Glendale-Arizona-85302/Daves-Auto-Care-Dis-Honest-and-Un-Proffessional-Auto-Repair-Shop-Glendale-Arizona-1142392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Dave's Auto Care

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
2Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Author of original report

Nuff Said Indeed time to Listen

AUTHOR: Joseph - ()

Not so fast Dave , Your shop might have started off on the right foot , and im sure you have built your shop with quality work and good customer service ... But 34 years later, based on my one and last experience with your shop,  you and or your staff have lost touch with providing customer service with integrity , pride and proffessionalism ...

You have forgot where you came from and building your shop one customer at a time ...  Best advice , Get back to where you started , listen to your customers as they built your business not your service advisors ...

Finally, the reviews that you dont have removed or dis-agree with are not that Great , you are not a 5 star shop based on your ratings  , Take a step back , read my complaint , And strive to Operate a business that provides service with integrity, pride or proffessionalism ..........

Regards

 

Respond to this report!
What's this?

#2 REBUTTAL Owner of company

Nuff said

AUTHOR: Carcare - ()

We belive that our 34 years of service says it all !! Can't please everybody

Respond to this report!
What's this?

#3 Author of original report

Shame On Dave Car Care

AUTHOR: Joseph - ()

 Dave's Car Care Fails Again

Once again , based on the response from Dave's Car Care , No concern for customer service and have not addressed the lack of effort , communication and integrity regarding my repair issue. Business practices should emphasize continual improvement in there processes providing strong customer service with the highest degree of integrity , pride and professionalism. Dave's Car Care failed to provide superior service ........

To compare my wife and I to the LA Clipper's Owner is pathetic ....

Your reviews are not that Great , you are not a 5 star shop , You do not operate a business that provides service with integrity, pride or proffessionalism ..........

 

 

 

 

Respond to this report!
What's this?

#4 REBUTTAL Owner of company

Now the rest of the story

AUTHOR: Carcare - ()

Lets face it if it was that cheap WHY would anybody take there vehicle to a shop. When this mans wife starting talking like the owner othe LA Clippers end of story YOUR DONE. You do not  use  the F-bomb and call people retrads

CHECK ALL ARE REVIEWS ON GOOGLE OUR WEB SITE GARAGE FLY BBB AAA

We will not be abused by a bully

Dave

Owner

Founded 1980

 

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X