- Report: #1142392
Report - Rebuttal - Arbitrate
Complaint Review: Dave's Auto Care
Dave's Auto Care5102 W Peoria Ave Glendale , Arizona USA
Dave's Auto Care Dis-Honest and Un-Proffessional Auto Repair Shop Glendale Arizona
*Author of original report: Nuff Said Indeed time to Listen
*REBUTTAL Owner of company: Nuff said
*Author of original report: Shame On Dave Car Care
*REBUTTAL Owner of company: Now the rest of the story
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The worst customer service I have ever experienced in 40 years ....... Dis-Honest , Rude and Very Unprofessional ..... The service advisor's do not communicate well , do not follow up and are not trustworthy ......... I took my car into Dave's after calling first to have my rear view mirror re-attached , they said they could fix no problem bring the car in ....Took to shop early on a Saturday Morning and asked the shop to take a look at my fog light as well as it was broken .....They advised that they would and call me ...... they never called me , I contacted them 3 times thru out the day and was told the mirror was fixed and was quoted $66 for that repair .... but they found a few issues with the lights and it would be around $200 to fix the fog, an issue with the third brake light , a light out in the tail lights and a bulb replacement for the front ....... They advised I could leave the car and they would keep it inside , get the parts for the repairs and would be ready on Monday ...........Got a call on Monday morning , now the repairs jumped to $600 ..... I advised for them I just wanted to fix the mirror and would be by to pick up car in the afternoon ...When I arrived at the shop, I was now told the mirror had not been fixed and the car was apart and not ready for pickup......I asked why I was told the mirror had been fixed and why the car wasn't ready as I declined to have the extra work performed at this time .... No explanation other than they were busy and had other cars to repair ..... at this time they brought the car up , apparently they just didn't touch it all day again I asked to speak to the owner Dave' as I found this unacceptable , After 25 minutes , I was contacted by Dave, Dave was very aggressive and extremely rude and did not listen to what I had to say or what had happened regarding the timeline and pricing quoted by his staff... Dave was verbally abusive and all but threw My Wife and I out of his rip off shop and would not listen to our version of events ... Later that Day , Dave called and apologized and told me to bring car back and give him a second chance because his shop failed us and he would repair the mirror for no charge ...... Reluctantly , I returned to the shop after they called to tell me they had the $9 BMW bracket to fix ...... but once again , even know I was the first customer in the shop and had waited over a week . I was told I would again have to leave the car all day .... At this time I asked for the bracket , that I would purchase it and repair the car myself as I did not agree to have to wait all day for a repair that was already supposed to be done.... After 20 minutes , I was told that I could not buy the part or have it , only the shop could fix ......... I went to the auto part store and spent $15 for the bulbs for my lights and the adhesive to re-attach my mirror ........Quoted $600 for a repair that cost $15 !!!!!!!!!!!!!
This report was posted on Ripoff Report on 04/28/2014 01:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/Daves-Auto-Care-/Glendale-Arizona-85302/Daves-Auto-Care-Dis-Honest-and-Un-Proffessional-Auto-Repair-Shop-Glendale-Arizona-1142392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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