- Report: #1077940
Report - Rebuttal - Arbitrate
Complaint Review: David Fox
David FoxSalt Lake City, Utah USA
David Fox FREELOADER Salt Lake City, Aurora, Scottsdale Colorado
*REBUTTAL Individual responds: Being Punishment for Writing a Fair But Negative Review
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I am very sorry that David Fox left our business unsatisfied, as we take customer satisfaction very personally. I am glad that he acknowledges that we agreed to do extra work to satisfy him (which he did not pay for-we did it FOR FREE).
The initial estimate was to replace some door weatherstrips and refinish the deck lid, on a gold 2002 Lexus...it had been refinished previously by someone else and the product didn't match, which is why he brought it to us. We told him that in order to guarantee a color-match, we recommended blending the quarter panels which is an industry practice. He shared that he intended to sell the vehicle and didn't want to invest that much money so we attempted, in good faith, to match the color as per his request and we were pleased with the result. However, David Fox was not. He threw a tantrum in our front office in front of employees, insurance partners and customers. He intimidated our Team Leader, who has been with our company for 10+ years, into tears to the point where she said she would personally pay to blend the quarter panels (work he declined because he didn't want to spend the money).
Having the vehicle for 3-times longer than we promised is untrue. He requested that we order parts for the vehicle that were on back-order. We have no control over manufacturer parts as we can't make them. We have absolute documentation of when the parts were ordered, David Fox's casual response to understanding for the hold up and the fact, stated by him, that he was in no hurry as he intended to sell the vehicle anyway.
Instead of recognizing the efforts to make a happy customer, he suggested that he should receive a clear-bra for free (in addition to what our Team Leader already agreed to in blending the quarter panels-which doubled the repair cost). As owners, we declined to pay for a clear bra.
Being in business 27 years, Body Beautiful Collision Repair will always be open to ways to improve our service and business. Please go to the Better Business Bureau Denver/Boulder website where you will see our A+ rating.
David Fox is a liar, an ingrate and a customer NO ONE ANYWHERE WANTS! Businesses do not do work for free if they intend to stay in business. It is ridiculous that someone walks into your business with the thought of getting anything for free...I suggest that all small business owners report their rotten customers here and anywhere else you can; you know they are reporting you.
This report was posted on Ripoff Report on 08/21/2013 05:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/David-Fox/Salt-Lake-City-Utah-84158/David-Fox-FREELOADER-Salt-Lake-City-Aurora-Scottsdale-Colorado-1077940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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