This whole situation ended with them offering us a 10% discount on our next stay.....LOL
Remember a picture is worht a thousand words and you can tell by looking at these pics they take great pride in theri cleanliness and quality of customer service...BAhahahaha!!!
Sent: Sunday, June 05, 2011 9:53 PM
To: Customer Service, Internet
Subject: Days Inn FEEDBACK
Topic Feedback on my hotel stay
Date Of Stay 2011-06-04
Hotel Name Days Inn
Hotel Address Days Inn Moulton. 12701 Hwy 157 Feedback I wish I could send you pictures of the hotel we stayed at! You would be embarrased that the hotel carries your name. I have pictures of
huge cobwebs along the ceiling baseboards, extremely rusty toilet paper rollers, moldy shower curtains and dead roaches and maggots behind the dresser. It was disgusting, I had to try to clean the room a bit before we could stay and buy some sheets for the bed. [continued below]....
I am going to copy and paste my experience with you :) The pictures say it all.
Long, Rose Rose.Long@wyn.com to me
show details Jun 6
Thank you for taking the time to bring your concern to our attention and allowing us the opportunity to address your needs. We are sincerely sorry to hear we did not provide you with an excellent Days Inn experience. You can count on our team to help resolve your concerns.
To assist you in reaching a resolution, I've informed the Days Inn Moulton's general manager of the situation. The general manager will contact you by 6/10. As a company, we're committed to delivering a great experience every time you stay with us, and I sincerely apologize this did not happen in this case.
Tammy, please know that we truly appreciate your feedback and the opportunity to respond to your concerns.
Count on me,
Customer Care Representative
Wyndham Hotel Group
Thank you so much for getting in touch so quickly. I have already addressed the situation with the manager and he was not very pleasant to talk to. He had excuses about why our rooms were not cleaned or our beds made and such. I am serious, My husband almost had all the cobwebs cleaned when I told him to stop so I could take a picture.
I have stayed at a Days Inn before and it was clean. The only reason I stayed was because the folks we was catering the wedding for had paid for one room already for us and I didnt want to embarrass them, by telling them what the room was like. Take a look at the pictures and then you will know why I am advising Days Inn, this must be a total embarrassment for you. Once again, thanks for your attention to this matter.
Our Room Days Inn Moulton, AL.pdf
9215K View Download
Tina Manager email@example.com to me
show details Jun 7
Days Inn Moulton 12701
Alabama Highway 157
Moulton, Alabama 35650
June 7, 2010
Dear Tammy Keaton, We were recently contacted from the Customer Service Department regarding to inconvenience you experienced during your recent visit at our Days Inn in Moulton, Alabama. You had complained regarding to the quality of the housekeeping made for your room. I am extremely sorry for the inconvenience you had experienced. As an assistant manager, I take pride for the quality that we maintain for our rooms and with the notes that you made about our rooms which surely does not seem like the quality that I provide at my Days Inn. Our hotel very much cares for each and every guest that stays with us. We would like to provide you with a 10% discount on your next stay with us in Days Inn of Moulton. We look forward to the opportunity to better serve you in the future.
Reply |Tammy Keaton to Rose, Tina
show details Jun 8
Thank you for your response, I appreciate your offer of the 10% discount, however I will not be staying there unless you do some serious cleaning up. You say you take pride in the quality you maintain??? As you say..."with the notes that you made about our rooms which surely does not seem like the quality that I provide at my Days Inn" It is not just notes that say what the rooms were like but photos...Please look at the photos provided and tell me if you would stay at your own hotel...If the photos make your heart swell with pride then I do not even know how to respond! Remember a picture is worth a thousand words. You need to have a serious conversation with your housekeeping and make your hotel a place that folks would tell there friends about. Clean your hotel rooms!!! I do not want anyone else to have to stay there while it looks that way, when you are done I would love to see the pictures of your newly renovated Hotel.
If I post the room pictures on the web, would that attract customers to you? I would rather drive a half an hour each way and stay somewhere else :(
Also, I am very embarrassed for the XXXXXX Family. I dont even have the heart to tell them about our stay but feel I need to considering they may use you again and be embarrassed. They thought they was doing a very nice thing getting us a room and when she asked me about the hotel, I lied to her because she was already stressed out getting everything done for her daughters wedding.