- Report: #527613
Complaint Review: dazzle smile, south beach brite
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| dazzle smile, south beach brite 4051 SW 47th Avenue
Davie, Florida United States of America |
|
dazzle smile, south beach brite Natural Source Store LLC Dishonest billing Davie, Florida
*UPDATE Employee: Dazzle Smile
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The company advertises on the Internet an introductory offer for their teeth whitening products for which there is a "nominal" $2.95 charge for S&H to send the products to the purchaser. In order to pay for the S&H charges, the company insists on the use of a credit card; this transaction was done by Internet and phone.
After the transaction was completed I was contacted by phone to sign up for the biweekly service which consists of them supposedly mailing to me every two weeks the teeth whitening products. I said to the customer representative that I did not want that "service" and repeated to that person that I was only purchasing the "trial offer" at the price stated. I said that if I became satisfied with the product, only then would I consider the biweekly service and could easily contact them to start that service.
Nevertheless, the company has charged my credit card for three shipments of the products without ever having shipped me anything other than the trial sample!
In my lexicon that is fraud! Charging someone for something and never delivering the goods is a easy, non-threatening form of Grand Larceny! I am seriously considering contacting Federal authorities against this company because their business procedures use Interstate commerce to make their transactions, which should make the Larceny a Federal crime!
After the transaction was completed I was contacted by phone to sign up for the biweekly service which consists of them supposedly mailing to me every two weeks the teeth whitening products. I said to the customer representative that I did not want that "service" and repeated to that person that I was only purchasing the "trial offer" at the price stated. I said that if I became satisfied with the product, only then would I consider the biweekly service and could easily contact them to start that service.
Nevertheless, the company has charged my credit card for three shipments of the products without ever having shipped me anything other than the trial sample!
In my lexicon that is fraud! Charging someone for something and never delivering the goods is a easy, non-threatening form of Grand Larceny! I am seriously considering contacting Federal authorities against this company because their business procedures use Interstate commerce to make their transactions, which should make the Larceny a Federal crime!
This report was posted on Ripoff Report on 11/23/2009 01:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/dazzle-smile-south-beach-brite/Davie-Florida-33314/dazzle-smile-south-beach-brite-Natural-Source-Store-LLC-Dishonest-billing-Davie-Florida-527613. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Dazzle Smile
AUTHOR: Leonardo Smith - (United States of America)
SUBMITTED: Wednesday, January 13, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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