• Report: #506427

Complaint Review: dazzle smile

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  • Submitted: Thu, October 08, 2009
  • Updated: Thu, November 19, 2009

  • Reported By: Sarah — Albuquerque New Mexico USA
dazzle smile
dazzlesmile.com Internet United States of America

dazzle smile Dazzle Smile/Clean Whites - a RIP OFF and a SCAM!!! Internet

*UPDATE Employee: Hello,

*Author of original report: Clearly, Claudia, you did not even READ my complaint

*UPDATE Employee: Hello,

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WOW! A friend sent me a link to CNN report about using Dazzle Smile and Cleanwhites together creating a spectacular result. Typically, I'm skeptical of offers like these ("whitten your teeth for under $3!) but since it came from a fairly credible news source, I thought it would have been checked out. Clearly, it was not.

After ordering, I got a little uneasy, and decided to do a Google search on both Cleanwhites and Dazzle Smile. I sure wish I had done this first! I never received the product, and when I called to cancel it out, I was told that I would need to return the package that they sent. I advised that I hadn't recieved any package, and was told that a UPS confirmation showed it was delivered on Oct. 2. I told the associate (TINA) that I never received a package. She told me she could give me a tracking confirmation number, which turns out to not even be a valid UPS tracking number (91020466675230398888656). I advised her that if they attempted to take any more money out of my bank account that I would contact an attorney. Fortunately, I had used my debit card, and stopped that card so that no further money could come out.

This product is a joke and a scam. They don't even ship a product for you to use a trial of, then want to charge you $80 when you don't ship the non-existant product back. Cleanwhites told me I had 10 days to ship back THEIR product, lest they bill me for their great big monthly charge - and it took 13 days for their package to show up on my front steps. Ridiculous!!


This report was posted on Ripoff Report on 10/08/2009 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/dazzle-smile/internet/dazzle-smile-Dazzle-SmileClean-Whites-a-RIP-OFF-and-a-SCAM-Internet-506427. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: Luis - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 Author of original report

Clearly, Claudia, you did not even READ my complaint

AUTHOR: Sarah - (USA)

Amazing... you managed to address absolutely none of the actual problems that I had with Dazzle Smile, meerly giving me a bunch of ridiculous information about how I should have read their terms (which I did) and followed their directions (which I could have, had they followed their own promises and sent the stupid thing out). It's really amazing that your company either employes people to simply troll complaint sites to attempt to repair your severely damaged reputation and print a form letter on there trying to rebutt, whether or not it even adddresses the poster's concerns! You could at least make it a little more personalized. And you should probably also remove the "Thank you, " or ya know, actually sign the letter "you" wrote.

It's a strong testimonial to how many unhappy customers you have that your company actually employs people JUST for that purpose. It's actually a little sickening, and I hope they pay you well, because I bet it's pretty darn hard for you to sleep at night, knowing how you make your money.

Finally, you really think I'm still concerned about this?! Hello, I posted this report Oct. 8. You're responding to me today. Were I still having problems with your company, I would be having you speak with my lawyer. As it stands, I took steps of my OWN to ensure that I could remove myself from your evil clutches.

Have a great day, Claudia, or spam bot, or whatever your actual name is. Good luck sleeping through the night knowing you're working for a sick scam artist company who prays on people who would just like to give their self esteem a little boost. Sickening.

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#3 UPDATE Employee

Hello,

AUTHOR: Claudia Allair - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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