• Report: #966614

Complaint Review: DealDash Inc.

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  • Submitted: Thu, November 08, 2012
  • Updated: Fri, February 15, 2013

  • Reported By: dlindsay2000 — North Lawrence Ohio United States of America
DealDash Inc.
Internet, New York United States of America

DealDash Inc. Items NOT received Internet, New York

*UPDATE Employee: Committed to Fulfilling All Orders

*Consumer Suggestion: Power comes in numbers

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I recently won and also purchased items on DealDash.com...I have not received numerous gift cards that I either won used buy it now, that says were shipped and should be received by the 4th of November....I have received some items that were not due to arrive as of yet. However, I have emailed them 4 times on each item. For a total of 20 emails....I also emailed them because they hit my paypal acct twice for the same $96.00 item....They responded to that email, saying they always refund money if someone was double charged...but it would take some time..What kind of response is that? It will take some time? Why would that be? It doesn't take time for them to take the money. I mentioned in that email that I am owed at least 5 gift cards that have not arrived. They said to email them the info...I did so immediately but have received no response bac.

What is the problem? They say the items have been shipped and should be received by the 4th of November and if not, to contact them...I have done that over and over, and have had no return messages. I just want the items I purchased and won sent to me ASAP. I would think a customer service rep would want to respond before a customer gets so aggravated they reach out to places lie this for assistance. This could be a great auction site/experience but their lack of concern for their customers is annoying. I have won a ton of stuff that isn't due to arrive yet, according to their due dates, I am wondering if they will all arrive in time for Xmas, as that is what I was doing this for.

 


This report was posted on Ripoff Report on 11/08/2012 06:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/DealDash-Inc/Internet-New-York-/DealDash-Inc-Items-NOT-received-Internet-New-York-966614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Committed to Fulfilling All Orders

AUTHOR: DealDash_Adam - (United States of America)

I'm sorry to hear that you've experienced difficulties in receiving your items. We ship thousands of products every week to satisfied customers, and are the longest running auction site of our kind in the United States.

We were a little backed up during the holidays, just like many other businesses. As a result, many of our customers experienced difficulties in receiving the level of service we normally provide. We are deeply sorry for any inconvenience these difficulties have caused, and have indicated so to all of our customers.

However, since the end of the holiday season, we have been back on track! Our customer support staff is currently able to respond to all customer queries within 24 hours, and orders are being shipped faster than ever before! I was able to check on your account with the details you've provided here and it seems like you've received all outstanding orders. However, if you're still waiting for any of your items, please let our customer support staff know. They're available to help you with anything you might need our assistance with, and are more than happy to help!
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#2 Consumer Suggestion

Power comes in numbers

AUTHOR: Gina - (United States of America)

I as well have had numerous problems with this site, If you challenge it with your credit card, debit or paypal accounts they will investigate and return all money it worked for me as well I would love to sue them power comes in numbers please contact me at (((ROR redacted)))

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