• Report: #1111406

Complaint Review: Dealer Cost Car Audio

  • Submitted: Sun, December 29, 2013
  • Updated: Sun, December 29, 2013

  • Reported By: Rhoadwarrior66 — Georgia
Dealer Cost Car Audio
16500 Aston Irvine CA 92606 Irvine, California USA

Dealer Cost Car Audio Place an Order, Make a payment & NEVER receive your Order! Irvine California

*REBUTTAL Owner of company: BUYER NEVER PAID! FALSE ACCUSATIONS.

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Rhoadwarrior66 On 12/19/13 I ordered a replacement key fob for my Viper alarm. After numerous emails, I never received my product. I am very concerned they have my address, vehicle alarm information and bank information. After searching their name online. I discovered NUMEROUS complaints. pissedconsumer.com/reviews-by-company/dealer-cost-car-audio.html How can these people stay in business??? Ripped off online in Georgia.


This report was posted on Ripoff Report on 12/29/2013 06:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dealer-Cost-Car-Audio/Irvine-California-92606/Dealer-Cost-Car-Audio-Place-an-Order-Make-a-payment-amp-NEVER-receive-your-Order-Irvi-1111406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

BUYER NEVER PAID! FALSE ACCUSATIONS.

AUTHOR: Dealer Cost Car Audio - ()

Our buyer from Leesburg GA placed an order on an item that was unfortunately out of stock. Dealer Cost Car Audio doesn't charge your credit card unless an item ships. In this case, the item never shipped, so the card was never charged. Getting confused with an authorization vs. a charge is a common mistake. In this case, our buyer was never out of any money, because the order was out of stock, and the payment was not charged. Usually it is best to get your facts straight prior to posting negative and false information on websites like this. As she later realized, she was not a "victim" as we didn't have a payment from her.

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