Complaint Review: Dealertrack Technologies - Nationwide
- Dealertrack Technologies Nationwide USA
- Phone: 800-EAT-CRAP
- Web:
- Category: Software
Dealertrack Technologies Mark O'Neil CEO Worse Customer Service Of Any Company in Any Industry - just a terrible company to deal with for any reason. Lake Success New York
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If you are thinking about becoming a broker or a carrier in the auto transport industry - think again. There are very few companies that handle the dispatch software. Central Dispatch was purchased a little over a year ago by Dealertrack Technologies. The service went from bad to worse. They tripled the price and added no improvements for this increase. The customer service went from bad to worse too. If you have a problem they don't talk to you. You have to submit your problem in writing and hope they get to it right away. It's a joke. If I ran my company like they ran their company I would be out of business in no time at all. You see they didn't grow this company they bought it. Now they are driving it into the ground and pissing off every broker and carrier in the industry in the process. It is my sincere hope that they realize how screwed up their operation has messed with the industry and they dump the company to someone who cares.
Note: Every broker and carrier are suppose to have an up to date document packet on Central Dispatch displaying their credentials. Half the companies Packets are out of date or worse - they have no packet at all uploaded for viewing. This is a joke. Talk about a lapse in customer service. Dealertrack should be forcing each company to keep their packet up to date or they should suspend activity until it is updated. They don't do either. What a joke. Get your act together Dealertrack. At least try to act like you care. You obviously don't give a crap about anything. Mark O'Neil -CEO - kiss my a**. You are a butt head that is totally clueless.
This report was posted on Ripoff Report on 02/16/2015 07:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dealertrack-technologies/nationwide/dealertrack-technologies-mark-oneil-ceo-worse-customer-service-of-any-company-in-any-ind-1209390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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