- Report: #1095901
Report - Rebuttal - Arbitrate
Complaint Review: Deep Blue Watches
Deep Blue Watches1214 Broadway Room 404 New York, New York USA
Deep Blue Watches Warranty repair failure, defective product design New York New York
*Consumer Comment: A Year On
*Consumer Comment: Deep Blue watches
*General Comment: Deep Blue customer service
*Author of original report: Read the OP. Defective product with faulty repairs UNDER warranty...
*General Comment: ???
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I have purchased five Deep Blue watches this year and have just been thrilled with them as a brand up until this time. My Bluetech Master 500, in green, has been a glaring exception to the quality I have come to expect from Deep Blue.
Watch model, Deep Blue Bluetech Master 500, was sent back for re-lume of the bezel after a number of pieces fell out of the ceramic. Two weeks later, some of the same and more fell out. (Keep in mind that this is NOT a watch that has seen more than a couple of weeks wear over a year!) Returned the watch to Deep Blue again, this time waiting over three MONTHS for it to be returned to me. And then things got messy.
The watch was returned to me by Deep Blue with the bezel now out of alignment, an impossible to remove adhesive residue on the bezel, lume filled in haphazardly and sticking out up above the bezel, and the zero at the "40" mark actually being place with dull, flat side facing out instead of the glossy lume side. [continued below]....
Have been in touch with Sam at Deep Blue via email repeatedly over the last few months trying to achieve resolution. Sam offered to re-lume the bezel again, for the third time. Told him "no thank you considering the bezel had already been repaired twice and their repair shop, JS Time, had made things worse." Made Sam aware that by all appearances there are multiple issues with the lume adherence on these bezels and sent examples found on forums and eBay. Asked if any new bezels in the original green or even a black/white or white/black bezel were available and none were.
Asked Deep Blue to offer credit towards a new watch as the repairs have been repeated without success and it appears to be a design/manufacturing defect. Was initially told no credit would be offered.
Sam asked his superiors at Deep Blue, I truly do appreciate all his efforts, and Deep Blue offered me $200 credit if I returned the watch. $200 for a $700 watch that is just now a year old and has spent four months back for repairs three times?! That low an offer is almost insulting.
I have even sent screen shots of multiple people having issues with the ceramic bezels, listings on eBay of this model with lume missing and reports of people having to super glue lume back in or having their all lume removed and the bezels repainted in an effort to avoid having the lume fall out.
Obviously this is a manufacturing issue with the ceramic bezels on this model and Deep Blue is NOT standing up to admit this and resolve the issue.
This report was posted on Ripoff Report on 10/30/2013 11:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Deep-Blue-Watches/New-York-New-York-10001/Deep-Blue-Watches-Warranty-repair-failure-defective-product-design-New-York-New-York-1095901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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